Kenya Shorter
Nashville,TN
Summary
Consulting professional specializing in business technology and AI solutions. Expertise in optimizing operations through workflow automation, business analysis, and client-focused technology implementations. Proven track record in designing AI-powered systems to enhance communication and streamline processes for small businesses.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Founder | Business Technology & AI Solutions Consultant
Kenyas Krystals LLC
Nashville, TN
07.2017 - Current
- Provide consulting services that help entrepreneurs and small businesses optimize operations through business analysis, workflow automation, AI implementation, and technology solutions.
- Design AI-powered automation systems for client communication, scheduling, intake, payment processing, email marketing, and customer support.
- Led technology implementation projects while managing timelines, stakeholder communication, and user adoption.
- Implement CRM systems, online booking platforms, automated workflows, and digital business infrastructure.
- Analyze business workflows and recommend scalable process improvements that increase efficiency and reduce manual work.
- Converted business requirements into technology solutions enhancing customer experience and operational performance.
- Provided strategic advice on AI adoption and business technology best practices to optimize client operations.
Enterprise IT Resident
HCA Healthcare Information Technology Group
Nashville, TN
07.2024 - 01.2025
- Supported enterprise technology initiatives by improving ServiceNow CMDB governance, enterprise documentation, systems analysis, and integration visibility across healthcare IT operations.
- Selected Contributions: Reconciled more than 450 CMDB integration and service account records, achieving 98.6% data accuracy while improving enterprise configuration management.
- Built a comprehensive Configuration Item (CI) Discovery Matrix by analyzing data from 40+ discovery tools and hundreds of CI classes, providing leadership with improved visibility into enterprise CMDB coverage.
- Collaborated with developers, infrastructure teams, CMDB administrators, and business stakeholders to reconcile service accounts, document integrations, and strengthen enterprise data governance.
- Created enterprise integration maps and technical documentation to enhance stakeholder understanding of system relationships and data flow.
- Developed searchable Excel reporting tools that streamlined documentation management and improved accessibility of technical information.
- Designed governance documentation and standardized integration workflows to ensure consistency and facilitate future automation initiatives.
- Produced workflow mockups and process documentation using ServiceNow, Microsoft Excel, and Figma to enhance documentation usability and knowledge management.
- CAPSTONE PROJECT Building Bridges in the CMDB ServiceNow CMDB Optimization Capstone
- Designed and delivered a comprehensive enterprise improvement initiative focused on strengthening Configuration Management Database (CMDB) governance, documentation, and integration visibility.
- Project Highlights: Evaluated enterprise CMDB data quality and identified opportunities for governance improvements.
- Reconciled over 450 service accounts and integration records to improve enterprise data integrity.
- Designed a CI Discovery Matrix that enhanced visibility into enterprise discovery coverage.
- Developed standardized integration documentation and governance recommendations to improve consistency across technical teams.
- Created process improvements supporting future automation and improved documentation workflows.
- Presented recommendations for improving enterprise CMDB operations, data governance, and stakeholder usability.
Project Coordinator
Queen Quarations Social Media Agency
Kissimmee, FL
03.2023 - 06.2024
- Partner with key stakeholders across the organization to understand departmental goals and ensure alignment with the overall strategic direction.
- Developed data-driven strategies and roadmaps aligned with long-term vision, enhancing clarity of project objectives.
- Translate strategic plans into actionable steps and initiatives, with clear metrics for measuring success.
- Identified and assessed potential risks and opportunities, formulating contingency plans.
- Monitored and evaluated effectiveness of implemented strategies, providing actionable recommendations for continuous improvement.
- Conducted in-depth analysis of business landscape, including market research, competitor analysis, and SWOT assessment to inform strategic decisions.
- Communicate strategic plans and initiatives clearly and concisely to all levels of the organization.
- Stay abreast of industry trends and best practices, keeping leadership informed of relevant insights.
Health and Wellness Coach
Kenyas Krystals
01.2021 - 07.2023
- Develop and deliver evidence-based wellness programs that address physical, mental, and emotional well-being of students and/or staff. (Modify based on the specific role - students or staff)
- Facilitate workshops, presentations, and activities on topics such as stress management, mindfulness, healthy eating,sleep hygiene, and social-emotional learning.
- Partnered with school administrators to embed wellness initiatives into school culture, fostering a supportive environment for student and staff well-being.
- Create a safe and inclusive space for students and/or staff to explore and learn about wellness practices. (Modify based on the specific role - students or staff)
- Tracked program participation and effectiveness, by adjusting strategies to optimize engagement and outcomes.
- Collaborate with other wellness professionals and community resources to provide additional support.
- Stay up-to-date on current research and best practices in school wellness.
- Worked remotely to support wellness initiatives and programs.
Financial Sales Rep
Arvest Bank
Little Rock, AR
01.2018 - 03.2020
- Opened consumer and business accounts to enhance client portfolio
- Originated consumer loans to facilitate financial access for clients
- Processed and verified signatures on legal documents to ensure compliance and accuracy
- Scanned financial documents for archiving purposes.
Store Manager
Windsor Fashions
North Little Rock, AR
01.2014 - 01.2017
- Exceeded targeted sales metrics
- Trained and managed store employees to improve service quality and operational efficiency
- Regularly supervised a crew of 11 Sales associates, Co. & Assistant Managers
- Fostered collaborative team environment to enhance employee engagement
- Completed performance reviews
- Handled customer inquiries and resolved complaints to maintain customer satisfaction
- Provided store management and scheduling
[Health Information Management Assistant]
Baptist Health
Little Rock, AR
05.2014 - 03.2015
- Audited patient discharge records for thoroughness, completeness, and adherence to policies and procedures.
- Reviewed Electronic Medical Record for accuracy on discharged records.
- Assisted HIM leader in managing patient records by organizing records and ensuring compliance with protocols.
- Processed walk-in requests for a Release of Information to facilitate timely access to patient data.
Education
Certificate - Cyber Security
Pivot Technology School
Nashville, TN03-2025
A.A.S - Health Information Technology
Devry Institute of Technology
Chicago, Ill, US07-2014
Skills
- Records Management
- Supervising experience
- Customer service
- Facilitation and Time Management
- Leadership
- Front desk
- Strong Interpersonal and Written Communication
- Auditing
- Cash handling
- Sales
- Loan Origination
- Microsoft Office
- Medical Records
- Office Management
Personal Information
- Title: ENTERPRISE SYSTEMS & BUSINESS ANALYST
- Availability: Willing to relocate to: Tampa, FL
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Health & Wellness Coach, Food Handler Certification, Certified Notary Public
Timeline
Enterprise IT Resident
HCA Healthcare Information Technology Group
07.2024 - 01.2025
Project Coordinator
Queen Quarations Social Media Agency
03.2023 - 06.2024
Health and Wellness Coach
Kenyas Krystals
01.2021 - 07.2023
Financial Sales Rep
Arvest Bank
01.2018 - 03.2020
Founder | Business Technology & AI Solutions Consultant
Kenyas Krystals LLC
07.2017 - Current
[Health Information Management Assistant]
Baptist Health
05.2014 - 03.2015
Store Manager
Windsor Fashions
01.2014 - 01.2017
Certificate - Cyber Security
Pivot Technology School
A.A.S - Health Information Technology
Devry Institute of Technology