Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenya Tisdale

Toledo,OH

Summary

Clinical Certified Medical Assistant with 5 years of experience in patient care and medical records management, showcasing strong skills in customer service, patient relations, and HIPAA compliance. Demonstrates proficiency in EMR systems and documentation, ensuring accuracy and compliance with healthcare regulations. Committed to providing compassionate support and fostering a positive environment for patients, with aspirations to further enhance healthcare delivery through effective communication and teamwork.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Records Coordinator

Arbors at Sylvania
Toledo, OH
12.2024 - Current
  • Ensured compliance with HIPAA regulations in all record-keeping processes.
  • Create and maintain paper-based medical records for residents.
  • Prepared and filed medical records for insurance companies and other outside agencies.
  • Utilized EMR software to maintain organized and accessible patient records.

Rehab Nursing Technician - PRN

Encompass Health
Toledo, OH
03.2024 - 03.2025
  • Collect vital signs for nursing staff and document them in EMR.
  • Assist patients with daily activities such as bathing, dressing, feeding, and safe ambulation.
  • Show compassion and patience for patients' welfare.
  • Answer call lights to deliver or facilitate immediate patient care.
  • Perform glucose monitoring using glucometers according to established protocols.

Medical Equipment Collector

Medline Renewal
Redmond, OR
07.2022 - 11.2023
  • Travel to designated hospitals to collect appropriate medical equipment for reprocessing.
  • Follow sanitation procedures, and dress in PPE in designated areas.
  • Report and maintain records of collections for shipment and inventory.

Patient Contact Specialist - Remote

Bon Secours Mercy Health
Cincinnati, OH
05.2021 - 02.2022
  • Scheduled and confirmed patients' appointments, inbound and outbound calls, Epic, and Salesforce on dual monitors.
  • Handled patient medical insurance verification and medication requests electronically.
  • Collaborated with health care providers to ensure patient quality care while following HIPAA guidelines.
  • Remain calm and patient during difficult calls.
  • Met performance metrics for call handling time, quality assurance scores, and attendance.

Education

Diploma - Advanced Esthetics

Michigan College of Beauty
Monroe, MI
04.2023

Skills

  • Medical Terminology
  • HIPAA Compliance
  • OSHA Compliance
  • Process documentation
  • Patient Relations
  • Client support
  • Patient vital signs monitoring
  • EMR Systems
  • Effective communication
  • Compassionate Support
  • EHR expertise

Certification

  • CPR & BLS Certification AHA - Feb 2024 - Feb 2026
  • CCMA - May 2025 - May - 2027

Timeline

Medical Records Coordinator

Arbors at Sylvania
12.2024 - Current

Rehab Nursing Technician - PRN

Encompass Health
03.2024 - 03.2025

Medical Equipment Collector

Medline Renewal
07.2022 - 11.2023

Patient Contact Specialist - Remote

Bon Secours Mercy Health
05.2021 - 02.2022

Diploma - Advanced Esthetics

Michigan College of Beauty
Kenya Tisdale