Kenya Trejo
Precision Family Medicine
Carrollton,TX
2
Languages
4
years of professional experience
Dynamic medical receptionist with a proven track record at Precision Family Medicine, excelling in patient scheduling and insurance verification. Adept at enhancing patient relations and reducing no-shows through effective reminder systems. Skilled in EHR management and committed to maintaining HIPAA compliance, fostering a welcoming environment for patients and families.
Work History
Medical Receptionist
11 Months- Managed patient scheduling, ensuring efficient appointment flow and reduced wait times.
- Processed insurance verifications, enhancing accuracy in billing procedures and minimizing claim denials.
- Maintained patient records using electronic health record (EHR) systems, ensuring compliance with privacy regulations.
- Provided front desk support, greeting patients and responding to inquiries with professionalism and care.
- Assisted in coordinating patient referrals, streamlining communication between providers for improved care continuity.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Enhanced patient experience by maintaining clean, organized reception area.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Optometric Assistant
9 Months- Assisted in patient intake, ensuring accurate data entry and efficient scheduling.
- Supported optometrists during exams by preparing instruments and maintaining a sterile environment.
- Educated patients on contact lens care and eyewear options, enhancing customer satisfaction.
- Managed inventory of optical supplies, contributing to streamlined operations and reduced wait times.
- Coordinated follow-up appointments, improving patient adherence to treatment plans.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
Optometry Receptionist
1 Year 9 Months- Greeted patients and managed appointment scheduling using practice management software.
- Verified patient information and insurance details to ensure accuracy prior to visits.
- Assisted patients with eyewear selection, providing recommendations based on individual needs.
- Coordinated with optometrists to facilitate efficient patient flow during appointments.
- Handled patient inquiries and resolved issues promptly to enhance satisfaction levels.
- Maintained organized records and inventory of eyeglasses and contact lenses for optimal service delivery.
- Supported practice growth by consistently promoting and upselling optical products and services.
- Participated in staff meetings, contributing valuable insights to enhance overall office performance.
Education
High School Diploma
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Office administration
HIPAA compliance
Appointment setting
Insurance verification
Payment collection
Reminder calls
Patient relations
Records management
Medical billing
Electronic medical records
EMR / EHR
Paperwork coordination
Medical charting
Documentation
Billing support
Co-payment collection
Patient callbacks
Insurance verifications
Customer service
Cash handling
Payment scheduling and collection
Patient referral
Insurance authorizations
Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
Precision Family Medicine
09.2025 - CurrentRead More
Optometric Assistant
Viewpoint Vision
12.2024 - 09.2025Read More
Optometry Receptionist
Americas Best Contacts And Eyeclasses
01.2023 - 10.2024Read More
Creekview High School
High School Diploma
Read More