Kenya Williams
Kansas City,United States
Summary
Dynamic Operations Manager with a proven track record at Academy Sports Outdoors, excelling in team leadership and inventory management. Enhanced employee accountability and performance through effective training and communication. Skilled in problem-solving and decision-making, driving operational efficiency and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Operations Manager
Academy Sports Outdoors
Kansas City, KS
10.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Cage Cashier
Hollywood CASINO
Kansas City, KS
05.2023 - 11.2024
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Monitored inventory levels of cash drawers, chips, tokens, vouchers, ensuring optimal availability during high-volume periods without compromising security measures in place for storage access restrictions or transportation procedures.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Master Of Business Administration And Management - Business Administration And Management
Everest University
Pompano Beach, FL04.2015
Bachelor - Criminal Justice
Everest University
Pompano Beach, FL08.2012
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Employee motivation
- Goal setting
- Inventory control
- Schedule management
Timeline
Cage Cashier
Hollywood CASINO
05.2023 - 11.2024
Operations Manager
Academy Sports Outdoors
10.2021 - Current
Master Of Business Administration And Management - Business Administration And Management
Everest University
Bachelor - Criminal Justice
Everest University