Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kenyada Cole

Berkeley,MO

Summary

Hard-working professional with 9+ years of experience in retail pharmacy and a proven knowledge of data entry, customer service, and staff training and development. Aiming to leverage my skills to successfully fill the Pharmacy Technician Position within the company.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pharmacy Liaison

Cascade Behavioral Hospital
06.2021 - 11.2022
  • Facilitate communication between the prescriber, pharmacy, and patient, and help people obtain and properly use prescribed medication.
  • Provide education and customer service to encourage patient to utilize the in-house pharmacy services provided by a hospital or clinic
  • Pickup and Delivery of medication
  • Assist with strategic planning and business development
  • Identifying and addressing gaps in care
  • Handles coordination of patient medication delivery at time of discharge
  • Attends and contributed to daily medical team meetings and coordinates collection of prescriptions.
  • Resolved third-party billing, computer system and customer service issues

Pharmacy Technician

WALMART
06.2018 - 05.2020
  • Receive written prescription or refill request, verify information is complete and accurate.
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information, prepare and process medical insurance claim forms and records
  • Answer telephones, pack bulk medicines, fill bottles with prescribed medications and fix labels.

Pharmacy Technician

WALGREENS
03.2012 - 05.2018
  • Receive written prescription or refill requests and verify that information is complete and accurate
  • Maintain proper storage and security conditions for drugs
  • Answer telephones responding to questions or requests
  • Price prescriptions that have been filled and compare to generic brands
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
  • Order, label, and count stock of medications, chemicals and supplies and enter inventory data into computer.

Medical Assistant

CHOICES FOR CHILDREN AND FAMILY
02.2009 - 03.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies
  • Performed medical records management, including filing, organizing and scanning documents
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

Education

Some College (No Degree) - Phlebotomy

Access Training
Jackson MS

Associate - Medical Assistant

Everest College
Earth City, MO
05.2008

Skills

  • Sign language, Problem-Solving, Organization, Administrative, Attention to Detail,
  • Communication
  • Restock Shelves
  • Ordering and Stocking Medications
  • Patient Confidentiality

Certification

PTCB Certification October 2015 License/ VA 61038521

  • CPhT - Certified Pharmacy Technician
  • PT - Phlebotomy Technician

Timeline

Pharmacy Liaison

Cascade Behavioral Hospital
06.2021 - 11.2022

Pharmacy Technician

WALMART
06.2018 - 05.2020

Pharmacy Technician

WALGREENS
03.2012 - 05.2018

Medical Assistant

CHOICES FOR CHILDREN AND FAMILY
02.2009 - 03.2012

Some College (No Degree) - Phlebotomy

Access Training

Associate - Medical Assistant

Everest College

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Kenyada Cole