Kenyada Davis

• Registrar, recorder, and custodian of all court pleadings, instruments, and papers that are part of any legal cause of action in any district court.

• Establish and maintain strong relationships with external partners to effectively negotiate delinquent accounts on behalf of clients.
• Oversee client finances, providing guidance and determining the best strategies for addressing client inquiries and requests.
• Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
• Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
• Consistently exhibit a genuine passion for helping others, with a strong focus on meeting clients' needs.
• Participate in additional duties and special projects as required.

- Evaluate and process loan applications, including personal, commercial, and mortgage loans, ensuring compliance with bank policies and regulatory standards.- Conduct comprehensive financial assessments to determine borrower eligibility and develop customized lending solutions.

- Mentor junior loan officers, providing guidance on best practices and regulatory compliance, improving team performance by 45% over 8 months

-Collaborate with the underwriting team to streamline processes and reduce loan processing times by 43% through effective communication and strategy implementation.
-Follow up with members regarding loan applications and counsel members on the importance of their financial decisions. Effectively communicate approval or denial reasons, while staying well within the controls of the credit union policies and procedures. -Provide support for members over the phone and take ownership of every call whether it requires a call back, extended research, or assistance from other departments.

-Thrive in a high-paced team environment but is also self-motivated. Assist team members with difficult or uneasy task, find ways to solve the problem at hand. As an Online Lending Services Specialist, I exhibit strong work ethic, excellent communication, organizational skills, and superb multi-tasking skills.

• Meet with customers to determine their needs and recommend the right loan products to help meet their goals
• Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant
• Identify and recommend products that meet the customer’s needs and the organization’s lending guidelines
• Review active loan files each day to determine if any documents are missing or what can be done to help the process along
• Utilize professional judgment to determine which potential borrowers represent good risk opportunities for the organization
• Offered exceptional customer service to differentiate and promote the company brand.

• Meet with customers to determine their needs and recommend the right loan products to help meet their goals
• Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant
• Identify and recommend products that meet the customer’s needs and the organization’s lending guidelines
• Review active loan files each day to determine if any documents are missing or what can be done to help the process along
• Utilize professional judgment to determine which potential borrowers represent good risk opportunities for the organization
• Offered exceptional customer service to differentiate and promote the company brand.

-Monitor transactions and account activities for suspicious behavior using various detection methods and fraud analysis tools.

-Conduct thorough investigations into reported fraud cases, gathering evidence, interviewing involved parties, and analyzing data to determine the nature and extent of fraud.

-Maintain detailed records of investigations, including findings, actions taken, and communication with other parties, to support regulatory compliance and future reference.

-Evaluate potential vulnerabilities within banking systems and processes to develop strategies for minimizing risks associated with fraud.

- Interact with customers who may be victims of fraud, providing guidance, support, and information about the steps being taken to resolve their issues.

• Exceeded sales targets by identifying opportunities for additional product or service offerings during customer interactions.
• Managed high-volume cash transactions while maintaining strict attention to detail and accuracy during peak hours of operation.
• Reduced wait times with effective queue management and prioritizing high-value clients.
• Maintained accurate cash balances, ensuring timely reconciliation and adherence to bank policies.
• Facilitated seamless communication between tellers, management, and other departments as needed for issue resolution.
• Improved team performance by providing constructive feedback, coaching, and mentoring junior tellers.