Kenya E. Roque Cardena
Mesa,AZ
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
PLS Check Cashers
Mesa, AZ
02.2023 - 10.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Overnight Associate
Walmart
Mesa, AZ
07.2021 - 12.2022
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
Babysitter
Self-employeed
Tulum, Mexico
11.2017 - 12.2020
- Monitored children's play activities to verify safety.
- Encouraged children to be understanding and patient with others.
- Taught children to organize toys, wash hands, and share by leading by example.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Prepared healthy, age-appropriate snacks and meals.
Elderly Caregiver
Self-employeed
Tulum, Mexico
04.2018 - 03.2020
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
GED -
Mesa Adult Education
Mesa, AZHigh School Diploma -
Cecyte
Tulum, Quintana Roo MexicoSkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
PLS Check Cashers
02.2023 - 10.2024
Overnight Associate
Walmart
07.2021 - 12.2022
Elderly Caregiver
Self-employeed
04.2018 - 03.2020
Babysitter
Self-employeed
11.2017 - 12.2020
GED -
Mesa Adult Education
High School Diploma -
Cecyte