KEN'YAE WILLIAMS
Chicago,IL
Summary
Dynamic barista with a strong background in customer service and team collaboration, developed through efficient café operations and effective staff mentoring. Proficient in inventory management, POS systems, and cash handling, consistently enhancing customer satisfaction and operational efficiency. Committed to delivering exceptional service while fostering a positive work environment, prepared to apply these skills in a challenging full-time position.
Overview
5
5
years of professional experience
Work History
BARISTA
Chicago French Press, University of Chicago College
Chicago, IL
11.2024 - Current
- Managed daily operational activities to ensure seamless workflow and maintain high standards of customer satisfaction.
- Scheduled and executed regular upkeep of kitchen equipment and facilities to support safe and efficient operations.
- Implemented training sessions focused on barista skills, cash handling, and company policies to enhance team efficiency and service quality.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Executed prompt and efficient customer service to enhance satisfaction.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
SERVER
LYFE Kitchen
Chicago, IL
01.2023 - 11.2024
- Resolved guest inquiries and concerns promptly, contributing to high levels of satisfaction and repeat patronage.
- Directed efficient management of multiple tables to ensure optimal service delivery.
- Partnered with kitchen staff to optimize order delivery processes and uphold service quality standards.
- Collaborated in team meetings to propose strategies aimed at improving overall restaurant performance.
- Attended to customer needs by serving food and beverages swiftly and attentively.
- Facilitated outstanding customer interactions to enhance satisfaction and loyalty.
- Facilitated efficient inventory management to ensure optimal stock levels and product availability.
- Oversaw cash register activities, delivering accurate handling of cash, check, and credit card payments.
EDUCATION PROGRAM INTERN
Ann & Robert H. Lurie Children’s Hospital of Chicago
Chicago, IL
04.2021 - 08.2021
- Participated in a six-week virtual program focused on exploring healthcare roles and improving career readiness.
- Engaged with industry professionals to explore and comprehend diverse career trajectories and their associated duties.
- Evaluated patient care strategies to integrate cultural responsiveness, thereby elevating service quality.
- Completed leadership and workforce development workshops, boosting career skills.
Education
HIGH SCHOOL DIPLOMA -
Noble Street College Prep
Chicago, IL06.2022
Skills
- Customer Service
- Cash Handling
- POS Systems
- Team Collaboration
- Problem Solving
- Communication
- Time Management
- Leadership
- Inventory Management
- Multitasking
- Customer Engagement
- Café Operations
- Microsoft Office-Word
- Adobe
- Internet Browser
- Typing
- Attention to details
LINKS
https://www.linkedin.com/in/kenyae-williams-105733219
Timeline
BARISTA
Chicago French Press, University of Chicago College
11.2024 - Current
SERVER
LYFE Kitchen
01.2023 - 11.2024
EDUCATION PROGRAM INTERN
Ann & Robert H. Lurie Children’s Hospital of Chicago
04.2021 - 08.2021
HIGH SCHOOL DIPLOMA -
Noble Street College Prep