Kenyanna Tucker
Philadelphia,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster- Remote
Eberl Claim Services
Lakewood, Colorado
2024.10 - 2024.12
- Investigated property damage claims to determine coverage and liability.
- Ensured compliance with state regulations governing property damage insurance claims practices.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Prepared detailed written reports outlining investigation results.
- Input claim information and payments into company database.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Catastrophe Claims Adjuster
AllState
Austin, Texas
2024.01 - 2024.10
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Settled claims according to information presented through reports, research, and data
- Analyzed information gathered by investigations and reported findings and recommendations.
- Conducted field investigations, including on-site inspections of property damage.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Property Claims Desk Adjuster
Pilot Catastrophe (Allstate)
Fort Worth, TX
2023.08 - 2023.10
- Investigate and process insurance claims filed by insured/policy holders
- Interview insured/ policy holders to determined claim pertinent information
- Maintains assignments involving a higher level of complexity, such as the overall value of damages, complex liability situations or potential litigation
- Contact financial institutes and obtained pay off information and also issued payment on claims
- Maintained detailed records and see claims resolved
- Examine photographs and statements.
Field Claims Adjuster
Thebest claims solutions (State farm)
Philadelphia, PA
2019.09 - 2023.05
- Independent Property Field Adjuster
- Explain all applicable coverage benefits to the policy holder
- Investigated and determined cause of property losses due to natural disasters, vandalism, theft or other incidents.
- Evaluated claims information, interviewed claimants and witnesses, inspected damaged properties and prepared reports detailing findings.
- Conducted onsite inspections of insured properties in order to evaluate damages for insurance claim purposes.
- Reviewed policy language, investigated coverage issues and made determinations regarding liability for losses.
Medication Aide
Elm Terrace
Lansdale, Pennsylvania
2019.05 - 2022.01
- Deliver routine daily medications to over 30 residents
- Coordinate with different nurses to assist with patient care and medications
- Follow written or verbal instructions on how to manage medications
- Record medication dosages and times
- Observe patients and document changes in their condition
- Gather samples for analysis
- Ensure equipment is routinely inspected and cleaned
- Uphold all health and safety standards
- Respond to patient emergency call signals, bells, or intercom systems to identify patient needs.
Dietary Aide
Dresher Hill Health and Rehabilitation Center
Dresher, Pennsylvania
2016.03 - 2019.04
- Monitored food temperatures to ensure safety and quality standards were met.
- Operated kitchen equipment safely and efficiently.
- Delivered meals to residents and patients in their rooms when requested.
- Served food and beverage items to residents, meeting therapeutic diets.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleaned and sanitized kitchen equipment and surfaces.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
Education
Diploma -
Northeast High School
Philadelphia, PA06.2009
Skills
- Strong organizational skills
- Energetic work attitude
- Hard-working and reliable
- Excellent customer service skills
- Superb communication and people skills
- Personal and friendly
- Computer/technical literacy
- Microsoft Word, Excel, Outlook, Word Processing
Certification
State Farm Auto Certification, State Farm Estimatics Certification, State Farm Policy Certification, Certified Medication Aide, Texas Department of Insurance Adjuster License, Certificate Of Adjuster Course, Completion For The Texas Department Of Insurance.
Timeline
Property Claims Adjuster- Remote
Eberl Claim Services
2024.10 - 2024.12
Catastrophe Claims Adjuster
AllState
2024.01 - 2024.10
Property Claims Desk Adjuster
Pilot Catastrophe (Allstate)
2023.08 - 2023.10
Field Claims Adjuster
Thebest claims solutions (State farm)
2019.09 - 2023.05
Medication Aide
Elm Terrace
2019.05 - 2022.01
Dietary Aide
Dresher Hill Health and Rehabilitation Center
2016.03 - 2019.04
Diploma -
Northeast High School