Summary
Overview
Work History
Education
Skills
Timeline
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Kenyarder Shorter

Denton,TX

Summary

Knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software.

Overview

8
8
years of professional experience

Work History

Crew Member Team Leader

Burger King
08.2021 - Current

• Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings.


• Sets an example for Team Members by working hard to implement swift plan and ensure swift and smooth production.


• Works with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner.

Customer Service Representative

Walmart
01.2019 - 07.2021
  • Went above-and-beyond to help customers with merchandise needs or service problems.
  • Backed up cashiers during busy periods to maintain top-tier customer service levels.
  • Checked retail spaces regularly to detect and handle any cleanliness problems.
  • Helped supervisors complete monthly inventory counts and resolve any discrepancies in stock numbers.

Warehouse Worker

Dollar General
10.2017 - 01.2019
  • Completed shipping and receiving tasks.
  • Trained new team members to follow company safety policies and to properly report hazards.
  • Obtained merchandise from bins or shelves.
  • Attached tags, labels, and tickets securely to merchandise for retail use.
  • Unpacked, tagged and stocked merchandise for sale on the main floor.
  • Kept inventory records accurate by conducting routine counts and complete audits of the available products.

Education

High School Diploma -

South Delta High School
Rolling Fork, MS
05.2011

Skills

  • Call center procedures
  • Team development
  • Retail marketing
  • Provider identification
  • Product knowledge
  • Customer service
  • Data entry

Timeline

Crew Member Team Leader

Burger King
08.2021 - Current

Customer Service Representative

Walmart
01.2019 - 07.2021

Warehouse Worker

Dollar General
10.2017 - 01.2019

High School Diploma -

South Delta High School