Kenyata Collier
Atlanta,Georgia
Summary
Dedicated and experienced professional with a proven track record in organization, superb communication skills, leadership, task completion and customer service. Possessing a solid safety record with strong commitment to successful operations and customer satisfaction. Seeking a challenging position where I can leverage my skills in customer retention, customer service, organization management, training, and systems management.
Overview
4
4
years of professional experience
Work History
Salon Manager
Kiddo's Hair Salon
Atlanta, GA
01.2021 - Current
- Promoted client retention through high-quality service and follow through.
- Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
- Identified cost-saving opportunities by evaluating operational processes and procedures.
- Addressed customer problems quickly and according to service standards.
- Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Consistently recognized by management for providing superior customer service.
Sales Associate
Forever 21
Savannah, GA
01.2024 - 12.2024
- Adhered to company initiatives and achieved established goals.
- Conducted product demonstrations to highlight features and benefits.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Developed trusting relationships with customers by making personal connections.
Server
Gocha's Breakfast Bar
Atlanta, GA
05.2023 - 12.2023
- Continued responsibilities from previous role, maintaining high standards of service delivery and safety
- Adapted to changes in contracts while remaining committed to the company and its objectives.
- Trained new employees on restaurant procedures and plating techniques.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Suggested menu items to customers based on their preferences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Bachelor of Science - Business Management
Savannah State University
Savannah, GA01-2024
Skills
- Strong communication and interpersonal skills, proven through years of training and mentoring experience
- Proficient in organizational tasks, with the ability to manage multiple priorities effectively
- Skilled in customer service, ensuring satisfaction and retention of clients
- Detail-oriented and safety-conscious approach to all tasks and responsibilities
Timeline
Sales Associate
Forever 21
01.2024 - 12.2024
Server
Gocha's Breakfast Bar
05.2023 - 12.2023
Salon Manager
Kiddo's Hair Salon
01.2021 - Current
Bachelor of Science - Business Management
Savannah State University
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