Kenyata Forbes
Youngstown,FL
Summary
Motivated and detail-oriented professional with 14 years of experience in Health Information Management and a strong background in office management and healthcare staffing coordination. Currently serving as a Nursing Staffing Coordinator, I bring a deep understanding of operational workflows and staff scheduling within a clinical environment. Eager to return to my HIMS roots, I am seeking the HIMS Supervisor role to leverage my extensive HIM experience and leadership skills in a position aligned with my long-term goal of becoming a Healthcare Administration Director. I am committed to accuracy, compliance, and continuous improvement in health information processes.
Overview
19
19
years of professional experience
Work History
Staffing Coordinator, Nursing Administration
Encompass Health Rehabilitation Hospital
Panama City, FL
05.2024 - Current
- Assisted in the development of policies and procedures related to staffing operations.
- Reorganized schedules quickly to coordinate responses to emergencies, shortages and other immediate staffing needs.
- Maintained accurate records of employee attendance, leaves and overtime hours.
- Resolved conflicts between staff members related to scheduling or other issues.
- Assisted in onboarding new hires by providing orientation materials and training resources.
- Created and updated staffing schedules to ensure proper coverage for all shifts.
- Exceeded staff expectation by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to staff when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of staff promptly and efficiently.
- Operated a variety of office machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Behavioral Health Program Coordinator
Pancare Of Florida
Panama City, FL
09.2023 - 05.2024
- Identified needs of patients promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked with multi-disciplinary teams to achieve goals.
- Maintained updated knowledge through required education and advanced training.
- Approached patients, providers, and vendors and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with patient, provider, and staff requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Established solid relations with leadership and staff by attending staff meetings and coordinating interdepartmental information exchanges.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge when necessary.
- Provided crisis intervention services when necessary by responding quickly and appropriately.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained records management system to process personnel information and produce reports.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Maintained detailed records of patient progress and treatment outcomes.
- Collaborated with interdisciplinary teams to coordinate patient care and treatment strategies.
- Coordinated work activities and scheduling of medical staff.
- Coordinated with external agencies to facilitate community-based support for patients.
- Documented patient interactions in compliance with HIPAA requirements.
- Communicated with patients with compassion while keeping medical information private.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Coordinated with other departments to ensure continuity of care for clients across multiple programs.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Participated in interdisciplinary team meetings to discuss best practices for treating clients with mental illness or substance use disorders.
- Provided support to staff members in delivering behavioral health services.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
Front Desk Lead
Green Wave Family Wellness Center
Panama City, FL
05.2023 - 09.2023
- Verified insurance eligibility and benefits for new and existing patients.
- Processed cash payments and credit card transactions accurately and efficiently.
- Offered reception coverage to relieve staff during absences or breaks.
- Received and distributed mail, letters and packages.
- Enforced safety regulations among employees in order to maintain safe working environment.
- Responded promptly to all emails or phone calls from patients and vendors.
- Provided excellent customer service at all times while maintaining professional attitude with guests and colleagues alike.
- Maintained positive working relationship with fellow staff and providers.
- Communicated effectively with other departments within the practice as necessary.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in and check-out process.
- Maintained an organized front desk area including lobby area and reception counter.
- Resolved patient, provider, and vendor complaints in a timely manner.
Office Manager
Florida Therapy Services
Panama City, FL
06.2020 - 02.2023
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to administrative staff.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed files and records to obtain or release information and respond to requests timely and efficiently.
- Verified insurance eligibility for established patients and discussed alternate payment methods and/or arrangements when insurance had expired or was in the grace period.
- Evaluated individual administrative team member performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved patient and provider inquiries in a timely manner while maintaining positive relationships with patients and providers.
- Managed office inventory and placed new supply orders.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Medical Records and Health Information Technician
Covenant Care
Panama City, FL
04.2006 - 05.2020
- Entered data into electronic health record systems to ensure the accuracy and completeness of medical records for revenue cycle and audit purposes.
- Participated in meetings with departmental staff members to discuss issues related to healthcare documentation.
- Participated in weekly interdisciplinary care plan meetings and documented changes related to patient care, visit frequency, medication, or acuity.
- Verified record copies before handing each over to check for, and redact unnecessary details.
- Developed processes for maintaining complete and up-to-date patient medical records.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Tracked and processed release of information requests.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Set up patient charts and documented information in various company software.
- Scanned incoming documentation.
- Provided technical support for computer applications related to clinical documentation systems.
- Conducted periodic reviews of inactive charts to ensure compliance with retention schedules.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Performed audits of medical records to identify discrepancies or errors in documentation or coding practices.
- Assisted patients with requests for their medical records, guiding them through the process.
- Assisted in auditing medical records for compliance with legal and regulatory standards.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Accurately entered patient information into electronic health record systems.
- Obtained information by contacting appropriate personnel or patients.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Maintained positive working relationship with fellow staff and management.
- Ensure adherence to company policies associated with record establishment, retention, maintenance, and confidentiality.
- Updated patient demographic and insurance information in the medical record system.
- Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered and escalate to billing department when needed.
- Supported administration staff with records requests to support patient care.
- Scanned paper documents into electronic health record systems using document imaging software.
- Retrieved medical records upon request from healthcare professionals.
- Conducted regular training sessions for new staff on medical records management systems and procedures.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Observed confidentiality and safeguarded all patient-related information.
- Created new medical records and updated existing ones as needed.
- Processed and responded to external requests for medical records following established protocols.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Retrieved patient medical records upon request from physicians or other authorized personnel.
- Analyzed data collected from various sources such as laboratory results and physician orders for accuracy prior to entry into the system.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed records requests from patients, providers and third parties.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Organized and filed hard copy patient records in designated areas.
- Educated staff on proper use of electronic health record systems and related policies and procedures.
- Implemented updates and improvements to electronic health records systems as directed.
- Organized patient charts, gathering medical histories, lab results and consents.
- Generated reports on patient data and record-keeping activities as required by management.
- Streamlined day-to-day office processes to meet long-term goals.
- Create packets with required documents for patients transferring from home to assisted living or skilled nursing facility.
Education
Associate of Arts - Liberal Arts
Gulf Coast State College
Panama City, FL05-2017
Some College (No Degree) - Social Work
Grand Canyon University
Phoenix, AZSkills
- Staffing management
- Schedule coordination
- Employee onboarding
- Record keeping
- Policy development
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Multitasking capacity
- Microsoft office
- Staff scheduling
- Record preparation
Timeline
Staffing Coordinator, Nursing Administration
Encompass Health Rehabilitation Hospital
05.2024 - Current
Behavioral Health Program Coordinator
Pancare Of Florida
09.2023 - 05.2024
Front Desk Lead
Green Wave Family Wellness Center
05.2023 - 09.2023
Office Manager
Florida Therapy Services
06.2020 - 02.2023
Medical Records and Health Information Technician
Covenant Care
04.2006 - 05.2020
Associate of Arts - Liberal Arts
Gulf Coast State College
Some College (No Degree) - Social Work
Grand Canyon University