Summary
Overview
Work History
Education
Skills
Timeline
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Kenyata Mcdowell

Charlotte,NC

Summary

Accomplished Sales Manager with a proven track record at Charter Communications, Time Warner Cable, enhancing client satisfaction and boosting sales through strategic planning and relationship building. Expert in sales strategy development and staff management, achieving significant revenue growth. Skilled in fostering team collaboration and motivating staff towards achieving performance goals.

Overview

6
6
years of professional experience

Work History

Sales Manager

Charter Communications, Time Warner Cable
04.2022 - 05.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Customer Service Manager

Optum
09.2018 - 02.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

High School Diploma -

West Charlotte High School
Charlotte, NC
06.2013

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Motivational Skills
  • Verbal and written communication
  • Product Knowledge
  • Sales expertise
  • Sales Presentations
  • Client Relationship Management
  • Sales strategy development
  • Strategic Planning

Timeline

Sales Manager

Charter Communications, Time Warner Cable
04.2022 - 05.2024

Customer Service Manager

Optum
09.2018 - 02.2022

High School Diploma -

West Charlotte High School
Kenyata Mcdowell