KENYATTA BEARD

• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Worked hand in hand with Cardiologists, scheduling their procedures for pt's and their day to day tasks.
• Worked with Epic health systems

• Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
• Managed strategy for performance evaluation, corrective action and disciplinary measures.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Organized company-wide events to increase personnel engagement and satisfaction.
• worked directly under high chain of command directly as as Secretary, adding appointments to scheduling and managing their everyday tasks.
• Worked hand ion hand for over. 8+ years in US Arm S1 department updating and reviewing memorandums and regulations.
• Worked hand in hand with Soldiers and Civilians on financial matters reviewing records and updating any information in systems that needed to be corrected
• Conducted presentations for learning objectives

Worked daily using different systems such as Microsoft, excell , etc