Kenyatta Matthews
Customer Service Representative
Columbus,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Food Service Attendant
Rolling Hills Food Service
Columbus, GA
06.2019 - Current
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Answered guests' questions about menu items and helped make selections.
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
Hostess
IHOP
Columbus, Georgia
08.2012 - 11.2015
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shift Leader
McDonald's
Columbus, GA
07.2009 - 08.2010
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Atlanta Job Corps Center
Atlanta, GA 03.2008 - 03.2008
Skills
Multi-line phone talent
Timeline
Food Service Attendant
Rolling Hills Food Service
06.2019 - Current
Hostess
IHOP
08.2012 - 11.2015
Shift Leader
McDonald's
07.2009 - 08.2010
High School Diploma -
Atlanta Job Corps Center
03.2008 - 03.2008
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