Kenyatta Miller
Raleigh-Durham Area,NC
Summary
I am dedicated retail leader, driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic teams and bring value through retail experience. Dedicated to store success in metrics, visuals, and overall performance. Skilled in visual storytelling and execution, as well as training in procedures and pos systems. I am team driven, success orientated and known to put customer satisfaction at the top my priority list.
Overview
6
6
years of professional experience
Work History
Client Advisor
Tiffany & Company
Sandestin, FL
05.2024 - Current
- Demonstrated passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch
- Executed best practices by optimizing hospitality and store amenities to create unique experiences
- Greeted and welcomed clients throughout all areas of the store
- Connected with clients in a friendly and meaningful way
- Provided clients advice and knowledge that they may not have realized they needed
- Made every client interaction a personal and seamless experience
- Educated self and client on merchandise, events, promotions, policy and services
- Demonstrated expert styling and brand knowledge
- Recommended merchandise based on expert product knowledge and client preferences
- Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity
- Utilized digital tools and social media to connect with clients, serve their needs, and follow up as necessary
- Proactively utilized mobile devices and selling technology to communicate with clients and expand the business
- Assisted in operational tasks (actively maintain selling floor, fill in stock, cleans jewelry cases & vitrines
- Partnered with others to provide the best client experience
- Actively created a positive work environment through teamwork and collaboration
- Maintained positive working relationships throughout the company
Lead Key Holder
Brahmin
Raleigh, NC
02.2024 - 05.2024
- As a key holder at Brahmin enhancing store sales by implementing effective merchandising strategies and engaging customers with product knowledge is our number one priority.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
- Assisted in training new key holders and employees, ensuring they were well-versed in company policies and procedures.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
Customer Service/ Research Specialist
Primeritus Financial Services
Raleigh, NC
08.2022 - 08.2023
- Enhanced research efficiency by implementing advanced data analysis techniques and tools.
- Streamlined data collection processes for improved accuracy and reduced time spent on manual tasks.
- Developed comprehensive research reports, providing actionable insights to vendors, while reducing lead times on investigations.
- Managed a diverse portfolio of vendors, ensuring timely deliveries and accurate invoicing for all orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced vendor relationships by consistently maintaining open communication and addressing concerns promptly.
Visual Merchandiser/Lead Sales Associate
Madewell
Durham, NC
02.2020 - 09.2022
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Customer Service Associate
Home Depot
Durham, NC
07.2018 - 03.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
Education
North Carolina Central University
05.2026
High School Diploma -
Riverside High School
06.2016
Skills
- Staff Training and Development
- Delegation and Supervision
- Store operations
- Cash Handling Accuracy
- Team motivation
- Sales Leadership
- Promotional planning
- Customer Service
- Daily Reporting
- Merchandise presentation
- Market Research
- Visual storytelling
Accomplishments
- Awarded as the Leading Escalation specialist through effectively helping with Vendor Research for a huge vendor.
- Founded the clothing brand, Siete Vidas - Small Custom Clothing Retailer in which I run all of the day to day operations from making and designing apparel to packaging and fulfilling orders while maintaining the stores social media presence and keeping the website up to date.
Timeline
Client Advisor
Tiffany & Company
05.2024 - Current
Lead Key Holder
Brahmin
02.2024 - 05.2024
Customer Service/ Research Specialist
Primeritus Financial Services
08.2022 - 08.2023
Visual Merchandiser/Lead Sales Associate
Madewell
02.2020 - 09.2022
Customer Service Associate
Home Depot
07.2018 - 03.2020
North Carolina Central University
High School Diploma -
Riverside High School