KENYATTA PETERSON-GRANT
Willingboro,NJ
Summary
Dedicated healthcare professional with extensive experience in patient scheduling and insurance processes. Expertise in utilizing electronic health record systems to ensure accuracy and efficiency, while fostering strong relationships with patients and healthcare providers.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Cooper University Psychiatry Dept
Camden, NJ
10.2023 - 10.2025
- Greeted patients and visitors with professionalism and courtesy.
- Scheduled appointments using the hospital's electronic health record system.
- Verified patient information and insurance details for accuracy.
- Assisted patients in completing necessary forms and documentation.
PRE-CERTIFICATION SPECIALIST
NORTH AMERICAN SPINE AND PAIN
Hainesport, New Jersey
08.2021 - 06.2023
- Processed precertification requests for medical procedures, ensuring timely approvals to facilitate patient care.
- Verified insurance benefits and coverage for patients, ensuring accurate billing and reducing potential discrepancies.
- Communicated with healthcare providers to gather necessary documentation for patient records.
- Maintain accurate patient records in electronic health systems.
- Managed pre-registration for five physicians, accurately entering health insurance information. Served as liaison between patients and physicians, communicating test results and updates. Scheduled and rescheduled patient appointments via phone and in person while directing incoming calls.
CHILDCARE PROVIDER
LINDA'S GOLDEN PROMISES ACADEMY
09.2017 - 07.2021
- Provided daily care and education for children, fostering a nurturing and engaging learning environment. Developed and implemented curriculum for older children. Prepared and distributed nutritious meals, ensuring dietary needs were met for all children. Kept in constant communication with parents and communicated any conflicts. Handled parents' concerns promptly and efficiently. Ensured the environment was always up to standard and safe. Maintained accurate records of children's progress, supporting tailored educational approaches and parent communication.
- Oversaw children's daily activities in a nurturing environment to support their development.
- Developed and implemented engaging lesson plans for diverse age groups.
- Ensured safety and cleanliness of play area to promote enjoyable children's activities.
PATIENT ACCESS SERVICES CORRDINATOR
CHILDREN SPECIALIZED HOSPITAL
11.2012 - 09.2017
- Coordinated patient scheduling and appointment management for specialized medical services.
- Registered patients, ensuring accuracy and completeness of information in Meditech system. Obtained all necessary consent signatures, collected copays and referrals. Clearing registration status and financial clearance for upcoming patient accounts communicating with parents regarding insurance regulations benefits and any payment issues. Liaised between payors, therapists, clinicians, and physicians to facilitate communication and resolve issues. Scheduled appointments for new patients and follow-up visits to streamline patient access.
- Facilitated communication between families and healthcare providers to enhance patient care.
- Organized training sessions for staff on hospital policies and procedures.
INSURANCE SPECIALIST- SURGICAL SCHEDULER
COOPER UNIVERSITY HOSPITAL
01.2007 - 11.2012
- Conducted patient and family interviews to gather information for insurance verification, ensuring eligibility and coverage for outpatient and inpatient submissions. Directed uninsured patients to Charity Care for applications for new mothers and babies. I have knowledge of Microsoft, Excel, Outlook, Epic, IDX, registration, and surgical scheduling. Utilized NaviNet for insurance verification and patient eligibility assessment., Utilized Aim to coordinate patient care and facilitate insurance authorizations, enhancing overall service delivery., Accessed Passport for insurance claims processing and patient data management., Managed insurance claims and addressed patient inquiries using Evercore, improving response times and patient satisfaction. among other insurance portals. Patient service representative I would take independent action while upholding Cooper's mission and values with each patient and coworkers.
- Communicated with patients regarding insurance coverage and benefits options.
- Reviewed insurance claims for accuracy and compliance with hospital policies.
- Accessed Passport for insurance claims processing and patient data management.
Education
Some College (No Degree) - MEDICAL ADMINSTRATION ASSISTANT
CITTONE\LINCOLN TECHNICAL INSTITUTE
Moorestown, NJSkills
- Patient registration
- Insurance verification
- Appointment scheduling
- Electronic health records
- Medical terminology knowledge
- CPR and IDX certified
- Multitasking abilities
- Task coordination
- Document management
- Problem solving
- Patient communication
- Healthcare communication
- Relationship management
- Strengths identification
Timeline
Patient Service Representative
Cooper University Psychiatry Dept
10.2023 - 10.2025
PRE-CERTIFICATION SPECIALIST
NORTH AMERICAN SPINE AND PAIN
08.2021 - 06.2023
CHILDCARE PROVIDER
LINDA'S GOLDEN PROMISES ACADEMY
09.2017 - 07.2021
PATIENT ACCESS SERVICES CORRDINATOR
CHILDREN SPECIALIZED HOSPITAL
11.2012 - 09.2017
INSURANCE SPECIALIST- SURGICAL SCHEDULER
COOPER UNIVERSITY HOSPITAL
01.2007 - 11.2012
Some College (No Degree) - MEDICAL ADMINSTRATION ASSISTANT
CITTONE\LINCOLN TECHNICAL INSTITUTE