Kenyatta Sterling
9696 Hayne Blvd Apt J8,LA
Overview
12
12
years of professional experience
Work History
Patient Navigator
Ochsner
1514 Jefferson Hwy
01.2018 - Current
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
Bank Teller
Whitney National Bank
New Orleans,LA
11.2016 - 01.2018
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Bank Teller
Crescent Bank
New Orleans,LA
06.2014 - 11.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Logged cashier's checks and other transactions to maintain accurate account records.
Bank Teller
First Bank Trust
New Orleans,LA
05.2012 - 06.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Education
High School Diploma -
Joseph S Clark
New Orleans05.1998
Skills
Customer Service
Problem-solving abilities
Excellent Communication
Registration and Scheduling
Multitasking
Punctual and Hardworking
Timeline
Patient Navigator
Ochsner
01.2018 - Current
Bank Teller
Whitney National Bank
11.2016 - 01.2018
Bank Teller
Crescent Bank
06.2014 - 11.2016
Bank Teller
First Bank Trust
05.2012 - 06.2014
High School Diploma -
Joseph S Clark