Overview
Work History
Education
Skills
Timeline
Generic

Kenyatta Sterling

9696 Hayne Blvd Apt J8,LA

Overview

12
12
years of professional experience

Work History

Patient Navigator

Ochsner
01.2018 - Current
  • Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
  • Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Provided excellent customer service to patients and medical staff.
  • Resolved customer complaints using established follow-up procedures.
  • Facilitated communication between patients and various departments and staff.

Bank Teller

Whitney National Bank
11.2016 - 01.2018
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Bank Teller

Crescent Bank
06.2014 - 11.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Bank Teller

First Bank Trust
05.2012 - 06.2014
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided customer records, account statements and copies of checks.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.

Education

High School Diploma -

Joseph S Clark
New Orleans
05.1998

Skills

Customer Service

Problem-solving abilities

Excellent Communication

Registration and Scheduling

Multitasking

Punctual and Hardworking

Timeline

Patient Navigator

Ochsner
01.2018 - Current

Bank Teller

Whitney National Bank
11.2016 - 01.2018

Bank Teller

Crescent Bank
06.2014 - 11.2016

Bank Teller

First Bank Trust
05.2012 - 06.2014

High School Diploma -

Joseph S Clark

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Kenyatta Sterling