Kenyatta Zimmerman
Fort Worth,TX
Summary
Dynamic, community-minded leader with more than 6 years of focused customer service experience. Paving a way towards a career change in the tech industry. Adaptive, Quick Learning, and thrives in new fast paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
09.2022 - Current
- Saved passenger from accidental fall on escalator initially stopping major injuries
- Earned Bronze Eagle for good catches for 2023 work quarter
- Lead checkpoint as Acting Lead Officer during holiday season
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
Package Handler
FEDEX
02.2022 - 09.2022
- Scans/ reroutes packages for specific and designated routes and trucks
- Reported packages with substantial damaged to managers on duty
- Inventory of bulk orders ensuring all designated items were accounted for and together
- Managed 4-5 trucks each shift insuring proper placement, scanner logged, and Quality Control reports for products to drivers
Director of Outside Sales
Dent Mechanic Group
06.2022 - 08.2022
- Door to door sales for hail damaged vehicles for repair
- Successfully evaluated 3 major areas effected with dime/quarter size hail damage
- POC for 3 personnel to get vehicles refreshed from damage at no cost to them
- Evaluated scripts to identify creative strategies and resource needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Retail Sales Consultant
Prime Communications LLC
10.2021 - 02.2022
- Provided excellent customer services to store patrons to include wireless plan explanations, wireless sales including accessories, recommendations for services that fit customers’ needs and transfer of data to new wireless devices
- Oversaw merchandise resets for seasonal promotions and bi-weekly store inventory counts
- One of top 10 salesmen in district during holiday season quota with positive Google reviews online
- Successfully troubleshooted issues with customers online accounts, billing, and devices in-person & via over the phone
- Located merchandise across various stores to address customer needs.
Electrical Systems Apprentice
United States Air Force
07.2016 - 10.2021
- Safely secured electrical network during Burger King restaurant fire on base
- Maintained military facilities electrical components based on work order submissions
- Set up/ Troubleshot electrical networks for festivals such as Beer Fest, and other military events
- Upgraded/ Replaced Street lighting and office circuits base wide
- On call lead for emergencies & power outages outside of work hours
- Assisted with problem-solving efforts on challenging projects, developing critical thinking abilities.
- Utilized newly acquired skills by taking on increasingly complex assignments over time.
Unindentured Electrical Apprentice
Main & Holmes Electric
05.2021 - 09.2021
- Assisted in preparing materials for shipping to commercial jobs and job sites in North Dakota
- Tore down and renewed stop-lighting circuits poles in main intersection in town
- Responsible for parts inventory and prebuilding panels due for shipment for specific jobs tasked for major projects in the field
- Aided in the tear down and set up of new & improved hospital due to finish winter of 2023
Electrical Systems Journeyman
United States Air Force
10.2018 - 05.2021
- Maintained military facilities electrical components based on work order submissions
- Fleet vehicle maintenance to include schedules for periodic tests, monthly checks such as air pressure, timing belts, lights, oil, brake fluids, etc
- And recordkeeping for maintenance
- Troubleshot and repaired electrical emergencies for base and large events
- Set up electrical networks for base events as requested, tested and maintained fire alarms per periodic maintenance schedules and best practices
- Validated and verified Lighting Protection Systems functions in various areas and buildings base wide
- Worked on LED Lighting Upgrade project in secure areas
- Performed preventative maintenance inspections base wide
Lead Cashier
Kmart
10.2014 - 11.2015
- Served in lead cashier capacity training new employees on Kmart best practices and procedures
- Performed cashier function by checking out customers and counting down registers at beginning and end of assigned shift
- Managed closing procedures for nighttime operations
Education
Bachelor of Science -
American InterContinental University
Schaumburg, IL09.2025
Google IT Support Professional Certificate
01.2023
High School Diploma -
Thornton Fractional South HighSchool
Lansing, IL05.2015
Skills
- X-ray Screener Certified
- Interior/ Exterior Electrical circuits
- Electrical Schematics/ Diagrams
- Multiple heavy equipment use such as lifts, loaders, bobcats, bucket truck, line trucks, etc
- Ability to troubleshoot mobile devices such as phones, tablets, and computer
- Microsoft Office Certified
- Proficient in Office 365
- Explosives detection
- Operations Management
- Hazardous items knowledge
- Baggage Inspection
- Customer service and assistance
Timeline
Transportation Security Officer
Transportation Security Administration
09.2022 - Current
Director of Outside Sales
Dent Mechanic Group
06.2022 - 08.2022
Package Handler
FEDEX
02.2022 - 09.2022
Retail Sales Consultant
Prime Communications LLC
10.2021 - 02.2022
Unindentured Electrical Apprentice
Main & Holmes Electric
05.2021 - 09.2021
Electrical Systems Journeyman
United States Air Force
10.2018 - 05.2021
Electrical Systems Apprentice
United States Air Force
07.2016 - 10.2021
Lead Cashier
Kmart
10.2014 - 11.2015
Bachelor of Science -
American InterContinental University
Google IT Support Professional Certificate
High School Diploma -
Thornton Fractional South HighSchool
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