Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kenyesha Bourgeois

La Marque,TX

Summary

Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Dispatcher

Sitiji inc
La Marque , TX
03.2023 - 06.2024
  • Received and dispatched calls for emergency services.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Assigned drivers to appropriate routes based on customer needs.
  • Updated records of driver locations, delays, and cancellations.

Front Desk Receptionist

Encompass Health Rehabilitation Hospital
Pearland , TX
05.2021 - 09.2022
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.

Health Unit Coordinator

Gulf Coast Medical Center
Webster, TX
08.2020 - 04.2021
  • Organized patient records, charts, and other documents in an orderly manner.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Coordinated communication between various departments within the facility regarding patient care needs.

Education

Some College (No Degree) - Education

College of The Mainland
Texas City, TX

Skills

  • Driver communication
  • Dispatch Coordination
  • Service Coordination
  • Schedule Management
  • Training new hires
  • Schedule Coordination
  • Data Entry
  • Scheduling
  • Organization skills
  • Phone Etiquette
  • Call handling
  • Appointment Scheduling
  • Customer Service
  • Microsoft Office expertise

References

References available upon request.

Timeline

Dispatcher

Sitiji inc
03.2023 - 06.2024

Front Desk Receptionist

Encompass Health Rehabilitation Hospital
05.2021 - 09.2022

Health Unit Coordinator

Gulf Coast Medical Center
08.2020 - 04.2021

Some College (No Degree) - Education

College of The Mainland

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Kenyesha Bourgeois