Kenyetta McGhee
Columbus,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TSYS
04.2018 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Assistant Director
Childcare Network
11.2011 - 08.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
Education
Associate of Science - Education of Individuals in Elementary Special Education Programs
Rasmussen College
Lake Elmo, MN11.2020
Associate of Science - Education Administration
Columbus Technical College
Columbus, GA08.2012
Skills
- Complaint Resolution
- Product Knowledge
- Consultative Sales
- Information Security
- Data Entry
- Report Generation
- Data Collection
- Account Updating
- Scheduling
- Call Management
- Paperwork Processing
- Appointment Scheduling
Certification
- TCC-2012
- CDA- 2020
- CPR-2023
- FIRST AIDE-2023
Timeline
Customer Service Representative
TSYS
04.2018 - 08.2023
Assistant Director
Childcare Network
11.2011 - 08.2023
Associate of Science - Education of Individuals in Elementary Special Education Programs
Rasmussen College
Associate of Science - Education Administration
Columbus Technical College
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