Kenyon Dowell
Six Flags Over Texas
Irving,TX
5
years of professional experience
Goal oriented with expertise in operations management, focused on enhancing team productivity and customer service. Experience in training staff and implementing efficient workflows to improve overall performance.
Work History
Operational Supervisor
4 Years 8 Months- Supervised daily operations to ensure safety and efficiency across park attractions.
- Trained and mentored team members to enhance service quality and operational performance.
- Implemented process improvements that streamlined workflow and reduced downtime during peak hours.
- Conducted regular performance evaluations, providing constructive feedback to foster employee growth.
- Analyzed customer feedback to identify areas for enhancement in park experience and guest services.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Associate of Arts - Psychology
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Decision-making
Operations management
Verbal and written communication
Workflow management
Employee development
Timeline
Operational Supervisor
Six Flags Over Texas
12.2021 - CurrentRead More
Tarrant County College
Associate of Arts from Psychology
Read More