Kenyonna Smith
Conyers,GA
Summary
Dedicated professional with a strong background in front office supervision and surgical support. Known for effective task prioritization and resolving patient inquiries, committed to enhancing operational efficiency and patient care.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Office Supervisor
Piedmont Hospital
Atlanta, GA
07.2025 - Current
- Supervised front office staff and delegated daily tasks.
- Coordinated patient check-in and appointment scheduling processes.
- Managed patient inquiries and resolved issues effectively.
- Trained new employees on customer service procedures.
- Collaborated with healthcare teams to improve patient flow.
- Handled customer complaints in a professional manner.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Ensured all front office activities complied with legal, regulatory, and company policies.
Surgical Technologist
Emory Hospital
Atlanta, Georgia
08.2023 - 07.2025
- Assisted surgeons by preparing surgical instruments and supplies.
- Maintained sterile field to ensure patient safety during procedures.
- Collaborated with nursing staff to enhance surgical workflows and improve procedure efficiency.
- Anticipated surgeon's needs during surgeries, ensuring seamless support for the team.
- Conducted equipment checks to ensure functionality before surgeries.
- Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
- Prepared and maintained sterile field for surgical procedures.
- Recounted surgical instruments and supplies post-operation, ensuring no items were left inside the patient.
- Ensured all necessary equipment was available for each procedure.
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
Front Desk Supervisor
Sage Dental
Stone Mountain, Georgia
03.2020 - 08.2023
- Supervised front desk operations and coordinated patient check-in processes.
- Welcomed guests at front desk with a warm smile and professional demeanor.
- Trained new staff on customer service protocols and office procedures.
- Implemented office policies to enhance efficiency in daily operations.
- Processed payments, cashiering duties and credit card transactions accurately.
- Created weekly schedules for front desk staff according to business needs.
- Collaborated with dental staff to ensure smooth communication and workflow.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Some College (No Degree) - Radiation Therapy
Cambridge College of Healthcare And Technology
Atlanta, GA07-2026
Skills
- Epic software proficiency
- Scheduling
- Clerical support
- Customer service
- Patient care
- Attention to detail
- Time management
- Task prioritization
- Oral and writing communication
- Professional demeanor
- Surgical assistance
Certification
- CPR CERTIFICATION
Timeline
Front Office Supervisor
Piedmont Hospital
07.2025 - Current
Surgical Technologist
Emory Hospital
08.2023 - 07.2025
Front Desk Supervisor
Sage Dental
03.2020 - 08.2023
Some College (No Degree) - Radiation Therapy
Cambridge College of Healthcare And Technology