KENZIE AVILA
Visalia,CA
Summary
Motivated server and barista with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Bowlero Lanes
12.2024 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
BARTENDER/SERVER
The Dawn Club
12.2023 - 10.2024
- Cross-trained bartender and server
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
BARTENDER
Fort Point
06.2023 - 12.2023
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Assisted in the setup of private events, accommodating specific client requests.
BARISTA
The Coffee Movement
11.2022 - 06.2023
- Professional coffee making and specialty drink crafting.
- Sharpening of communication skills by closely working with coworkers on the bar.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
BARISTA
Saint Frank
03.2022 - 11.2022
- Retaught and reinforced positive barista habits and techniques.
- Optimized brewing techniques for various coffee beans, ensuring optimal flavor extraction and customer satisfaction.
BARISTA
Blue Bottle
08.2021 - 03.2022
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
SERVER
Blue Plate
04.2021 - 08.2021
- Upsold menu beverages/dishes through recommendations.
- Managed multiple tables maintaining accuracy and speed.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER
Joe's Cafe
08.2020 - 12.2020
- Provided homely customer service in this 'mom and pop' breakfast diner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
CASHIER
Save Mart
03.2020 - 08.2020
- Cash handling and POS system operation.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
City College of San Francisco
San Francisco, CA06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Sales techniques
- Quality control
- Beverage preparation
Timeline
Server
Bowlero Lanes
12.2024 - Current
BARTENDER/SERVER
The Dawn Club
12.2023 - 10.2024
BARTENDER
Fort Point
06.2023 - 12.2023
BARISTA
The Coffee Movement
11.2022 - 06.2023
BARISTA
Saint Frank
03.2022 - 11.2022
BARISTA
Blue Bottle
08.2021 - 03.2022
SERVER
Blue Plate
04.2021 - 08.2021
SERVER
Joe's Cafe
08.2020 - 12.2020
CASHIER
Save Mart
03.2020 - 08.2020
GED -
City College of San Francisco
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