Kenzie Ballard
Pilot Point
Summary
Forward-thinking senior account manager with several years of experience and commitment to innovation, trained leadership and efficiency. Works hard alone or in teams with outstanding communication, demand for accountability and approachable personality.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
Charlie Cook Associates, Inc.
Addison
09.2011 - Current
- Increases revenue by upselling items based on customer need
- Resolves customer complaints quickly and efficiently to maintain high levels of customer satisfaction
- Generated 10-12 new clients annually through targeted outreach and relationship building
- Increased revenue through strategic upselling based on customer needs
- Sources product through multiple vendors and places orders in timely fashion
- Coordinates shipping and delivery with vendors, trucking company and customer
- Entered data into ERPNext system to create accurate purchase orders. to create purchase orders in ERPNext
- Obtains orders via email and phone for fulfillment
- Resolved customer complaints efficiently, contributing to high customer satisfaction and retention
- Creation of weekly marketing emails to send to customers with featured products of the week
- Utilized effective communication techniques when presenting products or services at trade shows
- Evaluation of market trends and marketability of products
Education
Associate of Science - Science
Collin County Community College
Frisco05-2014
High School Diploma -
Aubrey High School
Aubrey, Texas05-2011
Skills
- Full Lifecycle Sales
- Customer relationship management
- Customer service
- Leadership
- Organizational skills
- Shipping coordination
- Microsoft Office Suite
- Full-cycle sales
- Client management
- Business development
- Attention to Detail
- Microsoft Office
- Shipping management
- Order processing
- Problem resolution
- Time optimization
- Schedule management
- Financial reconciliation
Timeline
Senior Account Manager
Charlie Cook Associates, Inc.
09.2011 - Current
Associate of Science - Science
Collin County Community College
High School Diploma -
Aubrey High School