Kenzie Capps
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Complete Christmas Solutions
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Managed invoicing and payment processing operations.
Education
Associate of Applied Business - Business
University of North Texas
Denton, TX05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Scheduling
- Microsoft Office Suite
- Service Upselling
Timeline
Customer Service Representative
Complete Christmas Solutions
10.2020 - Current
Associate of Applied Business - Business
University of North Texas
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