Kenzie Henderson
Pleasanton,CA
Summary
Dynamic and adaptable professional with extensive experience in customer service and team leadership. Proven ability to enhance guest satisfaction through effective communication and order management. Recognized for maintaining high food safety standards while training staff to excel in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant Student Intern
Vin K. Sawhney, M.D., Inc.
San Leandro, CA
03.2025 - Current
- Chart all patient information (notes, labs, imaging).
- Check patients in and out of appointments.
- Answer phone calls for new and current patients.
- Fax information to other hospitals, clinics, and imaging centers.
- Gather prescription information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
Server/Takeout
BJ's Restaurant & Brewhouse
Dublin, CA
07.2024 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Set up tables in between patrons to reduce wait times.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant Store Manager
Knix Canada
San Francisco, CA
07.2022 - 01.2024
- Holding the keys to the store.
- Ring customers up at the register.
- Shadow employees to train them for better development.
- Join in on the business calls with the CEO of the company to discuss what's new that is coming to stores.
- Complete interviews with potential hires.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Sales Associate
Knix Canada
San Francisco, CA
04.2022 - 07.2022
- Greet customers into the store.
- Introduce our brand, as it is a Canadian brand.
- Ring customers up at the register.
- Fit customers into Canadian sizing for undergarments.
- Up sell our new product.
Kitchen Manager
Chipotle Mexican Grill
San Francisco, CA
07.2021 - 11.2021
- In charge of the back-of-house facilities.
- Keeping the back of the restaurant clean.
- Prepping all of the food in the AM for the rest of the day.
- Training crew members and upcoming managers on how to prep the store for opening.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained new crew members on kitchen procedures and policies.
Crew Member
Chipotle Mexican Grill
San Francisco, CA
09.2020 - 07.2021
- I started as a cashier, which involved cleaning the dining area, ringing up customers, and either setting up or shutting down the cash register and dining room.
- Trained to receive orders on the front line for customers.
- Self-taught on the digital make line and prep in the kitchen.
- Trained new hires for the front-of-house positions.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06-2020
Medical Assistant
Carrington College
OnlineSkills
- Hardworking
- Intelligent
- Teamwork
- Respectful
- Communication
- Time management
- Leadership
- Adaptable
- Customer service
- Order management
- Food safety
- Point of sale
- Menu knowledge
Languages
English
Native/ Bilingual
Timeline
Medical Assistant Student Intern
Vin K. Sawhney, M.D., Inc.
03.2025 - Current
Server/Takeout
BJ's Restaurant & Brewhouse
07.2024 - Current
Assistant Store Manager
Knix Canada
07.2022 - 01.2024
Sales Associate
Knix Canada
04.2022 - 07.2022
Kitchen Manager
Chipotle Mexican Grill
07.2021 - 11.2021
Crew Member
Chipotle Mexican Grill
09.2020 - 07.2021
High School Diploma -
Valley View High School
Medical Assistant
Carrington College
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