Overview
Work History
Education
Skills
Timeline
Generic

Kenzie Muertz

Roswell,NM

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Spring River Zoo
Roswell, NM
01.2020 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
  • Created and maintained databases to track and record customer data
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Assisted development and implementation of new administrative procedures
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Developed strategies to streamline and improve office procedures
  • Processed customer orders accurately and within agreed time frames to meet service standards
  • Drafted correspondence and other documents for CEO and department heads in the company's voice
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services
  • Managed department budgets and generated financial reports for management review
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Assisted coworkers and staff members with special tasks on a daily basis
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
  • Established administrative work procedures to track staff's daily tasks
  • Volunteered to help with special projects of varying degrees of complexity
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
  • Liaised between clients and vendors and maintained effective lines of communication
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Performed research to collect and record industry data
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Night Supervisor

Jackflash
Greenville, IL
01.2017 - 01.2020
  • Maintained stock of products and ordered new products when stock was running low
  • Assisted customers with complaints, questions and concerns
  • Observed each team member to carry out duties and provided constructive criticism
  • Managed communication between associates and management, addressing key issues and needs
  • Frequently inspected production area to verify proper equipment operation
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Evaluated customer needs and feedback to drive product and service improvements
  • Conducted regular reviews of operations and identified areas for improvement
  • Collected, arranged, and input information into database system
  • Generated reports detailing findings and recommendations
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Developed effective improvement plans in alignment with goals and specifications
  • Created and managed project plans, timelines and budgets
  • Gathered, organized and input information into digital database
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Supported creation of detailed, technical financial models to value potential acquisition targets
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
  • Observed packing operations to verify conformance to specifications
  • Maintained database systems to track and analyze operational data
  • Devised and implemented processes and procedures to streamline operations.

Supervisor

Sodexo
Greenville, IL
01.2015 - 01.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Monitored workflow to improve employee time management and increase productivity
  • Evaluated employee performance and coached and trained to improve weak areas
  • Achieved results by working with staff to meet established targets
  • Maintained compliance with company policies, objectives, and communication goals
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Conducted routine inspections to check quality and compliance with established specifications
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
  • Boosted team performance by developing customer service training materials and conducting service training
  • Developed and implemented customer service policies to enhance satisfaction
  • Solicited customer feedback to identify and improve on areas of weakness
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Educated staff on organizational mission and goals to help employees achieve success
  • Frequently inspected production area to verify proper equipment operation
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Evaluated customer needs and feedback to drive product and service improvements
  • Conducted regular reviews of operations and identified areas for improvement
  • Collected, arranged, and input information into database system
  • Generated reports detailing findings and recommendations
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Developed effective improvement plans in alignment with goals and specifications
  • Created and managed project plans, timelines and budgets
  • Gathered, organized and input information into digital database
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Supported creation of detailed, technical financial models to value potential acquisition targets
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
  • Observed packing operations to verify conformance to specifications
  • Maintained database systems to track and analyze operational data
  • Devised and implemented processes and procedures to streamline operations.

Education

High School Diploma -

BCCU2
Greenville, IL
12.2015

Skills

  • Cash Deposit Preparation
  • Report Analysis
  • CRM Software
  • Employee Training
  • Program File Distribution
  • Excel Spreadsheets
  • Records Management Systems
  • Account Balancing
  • Mail Management
  • Detailed Meeting Minutes
  • Data Entry Documentation
  • Typing Proficiency
  • Records Preparation
  • Database Administration
  • Critical Thinking
  • Time Management
  • Statistical Data Gathering
  • Multi-Line Phone Systems
  • Calendar Management
  • Technical Support
  • Accounting Support
  • Customer and Client Relations
  • Report Transcription
  • Records Management
  • Business Administration
  • Schedule Management
  • Office Equipment Maintenance
  • Team Bonding
  • Phone Call Answering
  • Data Management
  • Project Management
  • Customer Relations
  • Office Management
  • Microsoft Office

Timeline

Administrative Assistant

Spring River Zoo
01.2020 - 01.2023

Night Supervisor

Jackflash
01.2017 - 01.2020

Supervisor

Sodexo
01.2015 - 01.2017

High School Diploma -

BCCU2

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Kenzie Muertz