Kenzie Muertz
Roswell,NM
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Spring River Zoo
01.2020 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Assisted development and implementation of new administrative procedures
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed strategies to streamline and improve office procedures
- Processed customer orders accurately and within agreed time frames to meet service standards
- Drafted correspondence and other documents for CEO and department heads in the company's voice
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed department budgets and generated financial reports for management review
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on a daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
- Established administrative work procedures to track staff's daily tasks
- Volunteered to help with special projects of varying degrees of complexity
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Liaised between clients and vendors and maintained effective lines of communication
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Performed research to collect and record industry data
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Night Supervisor
Jackflash
01.2017 - 01.2020
- Maintained stock of products and ordered new products when stock was running low
- Assisted customers with complaints, questions and concerns
- Observed each team member to carry out duties and provided constructive criticism
- Managed communication between associates and management, addressing key issues and needs
- Frequently inspected production area to verify proper equipment operation
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Evaluated customer needs and feedback to drive product and service improvements
- Conducted regular reviews of operations and identified areas for improvement
- Collected, arranged, and input information into database system
- Generated reports detailing findings and recommendations
- Helped meet changing demands by recommending improvements to business systems or procedures
- Developed effective improvement plans in alignment with goals and specifications
- Created and managed project plans, timelines and budgets
- Gathered, organized and input information into digital database
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Observed packing operations to verify conformance to specifications
- Maintained database systems to track and analyze operational data
- Devised and implemented processes and procedures to streamline operations.
Supervisor
Sodexo
01.2015 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Maintained compliance with company policies, objectives, and communication goals
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Conducted routine inspections to check quality and compliance with established specifications
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Boosted team performance by developing customer service training materials and conducting service training
- Developed and implemented customer service policies to enhance satisfaction
- Solicited customer feedback to identify and improve on areas of weakness
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Evaluated staff performance and provided coaching to address inefficiencies
- Educated staff on organizational mission and goals to help employees achieve success
- Frequently inspected production area to verify proper equipment operation
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Evaluated customer needs and feedback to drive product and service improvements
- Conducted regular reviews of operations and identified areas for improvement
- Collected, arranged, and input information into database system
- Generated reports detailing findings and recommendations
- Helped meet changing demands by recommending improvements to business systems or procedures
- Developed effective improvement plans in alignment with goals and specifications
- Created and managed project plans, timelines and budgets
- Gathered, organized and input information into digital database
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Observed packing operations to verify conformance to specifications
- Maintained database systems to track and analyze operational data
- Devised and implemented processes and procedures to streamline operations.
Education
High School Diploma -
BCCU2
Greenville, IL 12.2015
Skills
- Cash Deposit Preparation
- Report Analysis
- CRM Software
- Employee Training
- Program File Distribution
- Excel Spreadsheets
- Records Management Systems
- Account Balancing
- Mail Management
- Detailed Meeting Minutes
- Data Entry Documentation
- Typing Proficiency
- Records Preparation
- Database Administration
- Critical Thinking
- Time Management
- Statistical Data Gathering
- Multi-Line Phone Systems
- Calendar Management
- Technical Support
- Accounting Support
- Customer and Client Relations
- Report Transcription
- Records Management
- Business Administration
- Schedule Management
- Office Equipment Maintenance
- Team Bonding
- Phone Call Answering
- Data Management
- Project Management
- Customer Relations
- Office Management
- Microsoft Office
Timeline
Administrative Assistant
Spring River Zoo
01.2020 - 01.2023
Night Supervisor
Jackflash
01.2017 - 01.2020
Supervisor
Sodexo
01.2015 - 01.2017
High School Diploma -
BCCU2
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