Saul Garcia
Roswell,NM
Summary
Dynamic customer service professional with a proven track record at Zips Car Wash, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through effective complaint handling and service upselling. Recognized for training new associates and maintaining high-quality standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Zips Car Wash
10.2024 - Current
- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
- Trained new associates on operational procedures and customer service best practices.
- Managed customer accounts, ensuring accurate updates and timely communication.
Handyman
Chaves County Casa
01.2023 - 05.2024
- Performed routine maintenance tasks, including plumbing and electrical repairs, ensuring functionality and safety.
- Conducted regular inspections of facilities to identify maintenance needs and prioritize repairs.
- Assisted in the installation of fixtures and appliances, contributing to efficient project completion.
- Responded promptly to repair requests, demonstrating adaptability and problem-solving skills in diverse situations.
Floor Technician
Vista
06.2021 - 12.2023
- Calibrated machines to maintain required productivity levels and quality standards.
- Inspected final products to assess compliance with quality standards.
- Supported production needs to complete projects and deadlines.
Education
High School Diploma -
Job Corp
Roswell, NM08-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Guest services
- Stock replenishment
- Relationship building
- Calm under pressure
- Customer relations
- Understanding customer needs
- Issue and complaint resolution
- Service upselling
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Zips Car Wash
10.2024 - Current
Handyman
Chaves County Casa
01.2023 - 05.2024
Floor Technician
Vista
06.2021 - 12.2023
High School Diploma -
Job Corp