Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kenzie Randolph

Hillsdale,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience

Work History

Office Assistant

Jackson College
Hillsdale, MI
08.2021 - 05.2022
  • Assist students regarding course registration, admissions, financial aid, career services, and assists with information management.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Uses excel frequently to create class schedules, outreach calls, and various assignments.
  • Experience working in college databases and maintaining student records by updating student information.
  • Graphic design skills used to create flyers, spreadsheets, notices for various purposes, and public relations.
  • Managing all event aspects, including budgeting, logistics, activities, and seminar presentations.

Administrative Assistant

Hillsdale Terminal
Hillsdale, MI
06.2022 - 08.2022
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed physical and digital files, monitored spreadsheets and updated reports.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Worked with Sage sales programming to input product pricing and update accounts receivable.
  • Met with fellow employees from all different departments weekly to develop an effective plan for marketing initiatives.
  • Developed logos, marketing posts, and produced a new catalog cover for the companies next release.
  • Oversaw event logistics and handled the media coverage for the social occasion.
  • Spoke with clients during events and handled every interaction with top-notch customer service.

Cashier

Meijer
East Lansing, MI
09.2023 - 11.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.

Server

The Red Ox Tavern
Auburn Hills, MI
12.2023 - 01.2024
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Education

Bachelor of Science - Advertising Management

Michigan State University
East Lansing, MI
04.2025

Skills

  • Account Balancing Reconciliation
  • Time Management
  • Advanced MS Office Suite Knowledge
  • Technologically Savvy
  • Data Entry Documentation
  • Calm Under Pressure
  • Attention to Detail
  • Social Media Management
  • Customer Service
  • Product and Service Promotion

Affiliations

  • Scheduling and Logistics Manager for a Professional Band
  • Member of Corporate Retail Association, 1 year
  • Regional Champion in Entrepreneurship, Business Professionals of America
  • Member of Phi Theta Kappa, 2 years
  • President and Member of Hillsdale County Community Foundation YOUTH Advisory Council, 5 years

Timeline

Server

The Red Ox Tavern
12.2023 - 01.2024

Cashier

Meijer
09.2023 - 11.2024

Administrative Assistant

Hillsdale Terminal
06.2022 - 08.2022

Office Assistant

Jackson College
08.2021 - 05.2022

Bachelor of Science - Advertising Management

Michigan State University

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Kenzie Randolph