Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Showalter

Pasadena

Summary

Dynamic and detail-oriented professional with proven organizational skills and a strong background in customer relations from Elite Roofing. Adept at managing multi-line phone systems and scheduling appointments, I excel in high-pressure environments, ensuring efficient communication and resolution of client inquiries. Committed to delivering exceptional service and fostering positive client experiences.

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in a recepetionist role.

Overview

4
4
years of professional experience

Work History

Receptionist

Elite Roofing
06.2024 - Current
  • Scheduled appointments and coordinated client meetings with roofing specialists.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Assisted in processing customer inquiries, providing accurate information on services offered.
  • Collaborated with project managers to ensure timely communication with clients regarding project updates.

Customer Service Representative

Sassy Sisters
01.2022 - 06.2024
  • Processed orders and returns using company-specific software, ensuring accuracy and efficiency.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Deer Park Highschool
Deer Park, TX
04-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Scheduling appointments
  • File management

Timeline

Receptionist

Elite Roofing
06.2024 - Current

Customer Service Representative

Sassy Sisters
01.2022 - 06.2024

High School Diploma -

Deer Park Highschool