Keo Mobley
Arlington
Summary
Organized Customer service employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Arizona State University
02.2019 - 03.2025
- Monitored employee activities, confirming compliance with security regulations
- Secured personal and company goods against robbery, vandalism and illegal entry
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Technical Support Specialist
Apple Inc
04.2016 - 09.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Administrative Assistant
Hillcrest Medical
01.2009 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
Education
Bachelor of Science - Communications
Western Governors University
Salt Lake City, UT10-2025
Skills
- Restaurant experience
- Hospitality
- Technical support
- Microsoft Word
- Typing
- Microsoft Excel
- Cash handling
- POS
- Communication skills
- Retail sales
- Microsoft Outlook
- Customer service
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Associate
Arizona State University
02.2019 - 03.2025
Technical Support Specialist
Apple Inc
04.2016 - 09.2019
Administrative Assistant
Hillcrest Medical
01.2009 - 05.2016
Bachelor of Science - Communications
Western Governors University
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