Keon Greene
Georgetown,SC
Summary
Skilled Customer Service Representative and Retail Pharmacist with a proven track record at A.C.T Technology and CVS. Excelled in resolving customer complaints and advising patients, enhancing loyalty and efficiency. Demonstrates exceptional problem-solving abilities and critical thinking, alongside expertise in HIPAA and medical terminology. Achieved significant improvements in client satisfaction and safety awareness.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
A.C.T Technology
07.2021 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail Pharmacist
CVS
05.2019 - 07.2021
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Entered orders into database, verified insurance and prepared medications.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained effective level of medicines and supplies to meet expected demand.
Education
High School Diploma -
Georgetown High School
Georgetown, SC01-2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- HIPAA knowledge
- Customer service experience
- Understanding of medical terminology
- Safety awareness
Medication Tech
MTs prepare and give the correct dose of medication to patients, monitor patients for adverse reactions, and document all medications given. They may also help patients with daily tasks, provide basic medical consultations, and take vital signs
Timeline
Customer Service Representative
A.C.T Technology
07.2021 - Current
Retail Pharmacist
CVS
05.2019 - 07.2021
High School Diploma -
Georgetown High School
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