Keon Wilder
Twinsburg
Summary
Solution-focused Information Technology Technician known for high productivity and efficiently completing tasks. Possess specialized skills in network troubleshooting, software installation, and hardware maintenance. Excel in problem-solving, communication, and time management, ensuring smooth operation of IT systems and positive interactions with users.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Entry Level-IT Technician
Key-Turn Premier Properties LLC
McDonough
02.2025 - 03.2026
- Installed and configured hardware and software for client properties.
- Provided technical support to staff and tenants on various IT issues.
- Maintained network security protocols across all property locations.
- Conducted routine maintenance on computer systems and peripherals.
- Troubleshot and resolved system malfunctions in a timely manner.
Security Guard
Dsi Security
McDonough
12.2022 - 03.2024
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Investigated reported incidents to protect company assets.
- Documented security-related situations and submitted in-depth reports to superiors.
Amazon Delivery Driver
Amazon
Euclid
04.2019 - 10.2021
- Ensured accurate completion of all paperwork associated with deliveries.
- - Loaded delivery vehicles with packages and organized routes to ensure timely and efficient deliveries
- - Delivered 100+ packages per shift while maintaining a high standard of customer service and professionali
- - Used handheld devices to scan packages, track deliveries, and update delivery statuses in real time
- - Inspected vehicle daily and followed all safety and traffic laws to ensure safe operations
- - Resolved customer concerns regarding deliveries, missing items, or damaged packages promptly
Personal Online Shopper
Target
McDonough
11.2019 - 02.2020
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
- Chose top-quality items to fulfill over 15 daily customer orders.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Education
Bachelor of Computer Science (Enrolled) - Information Technolgy
Western Governors University
Salt Lake City, UT 03.2025 - 03.2026
Information Technology
Google IT Support Professional Certificate
06.2023 - 08.2023
High School Diploma -
Bedford High School
Bedford, OHCompTIA Security + - Security+
CompTIA
Skills
- - Customer service expertise
- - Policy compliance
- - Adaptive team player
- - Strong communication And collaboration
- - Goal oriented
- - Basic IT knowledge and technical proficiency
- - Troubleshooting hardware/software issues in a quick but thorough manner
- - Familiar with Microsoft Office Suite (Word, Excel, PowerPoint)
- - Comfortable with both Windows and MacOS
- - Proficient in file management and cloud platforms (Google Drive, Dropbox)
Timeline
Bachelor of Computer Science (Enrolled) - Information Technolgy
Western Governors University
03.2025 - 03.2026
Entry Level-IT Technician
Key-Turn Premier Properties LLC
02.2025 - 03.2026
Information Technology
Google IT Support Professional Certificate
06.2023 - 08.2023
Security Guard
Dsi Security
12.2022 - 03.2024
Personal Online Shopper
Target
11.2019 - 02.2020
Amazon Delivery Driver
Amazon
04.2019 - 10.2021
High School Diploma -
Bedford High School
CompTIA Security + - Security+
CompTIA