Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Keona Pendleton

Montgomery,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE CASHIER

Walmart
12.2022 - Current
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.

CSR CARE AGENT ( SALES )

Continuum Global Solutions
10.2022 - 12.2023
  • Answering inbound calls / placing orders / going over billing / activating devices / porting out devices

BANQUET SERVER

Capital City Country Club
04.2018 - 10.2019
  • Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet

Education

COMPLETED COURSEWORK TOWARDS MASTER OF NURSING IN MEDICAL ASSISTING -

Fortis College-Montgomery

HIGH SCHOOL -

penn foster
01.2006

Skills

  • Customer Service
  • Guest Services
  • Phone Etiquette
  • CRM Knowledge
  • Typing Speed
  • Goal-Oriented

Assessments

  • Call center customer service, 12/01/21, Demonstrating customer service skills in a call center setting
  • Customer focus & orientation, 01/01/22, Responding to customer situations with sensitivity
  • Written communication, 01/01/22, Best practices for writing, including grammar, style, clarity, and brevity
  • Retail customer service, 01/01/22, Responding to customer situations in a retail setting
  • Customer service, 01/01/22, Identifying and resolving common customer issues
  • Work style: Reliability, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work

Timeline

CUSTOMER SERVICE CASHIER

Walmart
12.2022 - Current

CSR CARE AGENT ( SALES )

Continuum Global Solutions
10.2022 - 12.2023

BANQUET SERVER

Capital City Country Club
04.2018 - 10.2019

COMPLETED COURSEWORK TOWARDS MASTER OF NURSING IN MEDICAL ASSISTING -

Fortis College-Montgomery

HIGH SCHOOL -

penn foster

Similar Profiles

CREATE PROFILE
Keona Pendleton