Keona richburg
Baltimore,Maryland
Summary
Detail-oriented receptionist with a focus on customer relations and time management. Skilled in managing front desk operations and appointment scheduling, contributing to a seamless guest experience and high service standards.
Proactive receptionist with expertise in verbal and written communication. Experienced in front desk operations, ensuring efficient appointment management, and enhancing visitor satisfaction through effective problem resolution.
Overview
7
7
years of professional experience
Work History
Receptionist
Welcome Inn
Parkville, MD
02.2022 - 11.2025
- Greeted visitors and answered phone calls, providing excellent customer service.
- Managed appointment scheduling using office management software.
- Assisted in maintaining a clean and organized reception area.
- Handled incoming mail and packages, ensuring timely distribution.
Front Desk Receptionist
Days Inn Hotel
Baltimore, MD
06.2018 - 10.2021
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Addressed guest inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Coordinated with housekeeping and maintenance teams to maintain high service standards.
- Utilized reservation systems to manage bookings and optimize room occupancy rates.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
Education
BBA - Business Administration And Management
University of Phoenix
Phoenix, AZ05-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Verbal and written communication
- Appointment scheduling
- File management
- Mail handling
- Multi-line telephone operation
- Front desk operations
- Multi-line phone system operation
- Payment processing
- Records maintenance
- Customer complaint resolution
- Visitor and customer relations
Timeline
Receptionist
Welcome Inn
02.2022 - 11.2025
Front Desk Receptionist
Days Inn Hotel
06.2018 - 10.2021
BBA - Business Administration And Management
University of Phoenix