KEONA WEIRICK
Cedar Crest,NM
Summary
Healthcare administration professional supporting patient scheduling, enrollment, and electronic records with accuracy and calm customer service. Handles appointment changes, demographic verification, multi-line phone systems, and confidential communication while keeping workflows organized and compliant. Currently completing a bachelor's degree in healthcare administration with training in patient safety, quality, and performance improvement.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Exam Administrator & Student Support Assistant
Grizzly Testing & Learning Center - Adams State University
Alamosa, CO
2025.01 - 2026.01
- Scheduled, canceled, and rescheduled appointments using multiple electronic systems while maintaining compliance with established procedures and scheduling guidelines.
- Verified and updated demographic information, maintained accurate electronic records, ensured data integrity, and supported compliance with data management standards.
- Monitored appointment requests from multiple electronic sources and documented no-show information.
- Served as the primary point of contact by answering multi-line phone systems, relaying messages, and resolving customer concerns.
- Coordinated accommodations, transfers, and administrative support services, safeguarding confidentiality of sensitive information and enhancing accessibility for students.
- Independently managed competing priorities, organized workflow, and met deadlines in a high-volume environment.
- Collaborated with staff and stakeholders to resolve scheduling conflicts, optimizing appointment availability and enhancing overall service delivery.
- Communicated effectively in person, electronically, and by phone with students, faculty, and external customers.
- 20-25 hrs/week Supervisor: Available upon request | May contact: Yes
Traditions Coordinator
Grizzly Activity Board - Adams State University
Alamosa, CO
2022.11 - 2023.09
- Coordinated educational and outreach events with multiple stakeholders to enhance community engagement.
- Maintained comprehensive records, schedules, and documentation to support event execution and communication.
- Collaborated across departments to ensure successful program delivery and participant engagement.
- Demonstrated strong organizational skills while balancing multiple projects and deadlines.
- Created professional communications and resource materials to assist participants and staff effectively.
- 10-15 hrs/week
Catering Manager
American Legion Post 49
Albuquerque, NM
2018.01 - 2022.08
- Managed complex scheduling operations and coordinated services to ensure timely project completion.
- Supervised staff and delegated responsibilities to enhance operational efficiency.
- Resolved customer concerns through effective de-escalation and problem-solving techniques.
- Communicated effectively with clients, vendors, and team members to achieve organizational goals.
- Trained employees on procedures, customer service standards, and quality improvement practices.
- Maintained detailed records, handled sensitive information, and ensured data accuracy.
- 35-40 hrs/week Supervisor: Available upon request | May contact: Yes
Education
B.S. - Business Administration (Healthcare Administration)
Adams State University
Alamosa, CO2026-05
High School Diploma -
Pecos Connections Academy
Pecos, NM2022-05
Skills
- Patient Scheduling & Appointment Management
- Scheduling, Canceling & Rescheduling Appointments
- Appointment Request Management
- Registration & Demographic Verification
- Electronic Health Records (EHR)
- Documentation Accuracy & Quality Assurance
- Privacy & Confidentiality Compliance
- Enrollment & Eligibility Support
- Patient Access & Care Coordination
- Healthcare Administration
- Data Collection & Reporting
- Administrative Process Improvement
- Interdisciplinary Team Collaboration
- Customer Service & Patient Relations
- Telephone & Multi-Line Phone Systems
- Problem Solving & Conflict Resolution
- De-escalation Techniques
- Time Management & Priority Setting
- De-escalation Techniques
- Time Management & Priority Setting
Certification
- IHI Open School Basic Certificate in Quality and Safety Institute for Healthcare Improvement - Completed 2025-12-02 17.75 hours of training in Improvement Capability, Patient Safety, Leadership, Person- and Family-Centered Care, and the Triple Aim. Strengthens understanding of healthcare workflows, safety practices, and quality improvement.
- Healthcare Administration Coursework Health Information Management Healthcare Operations Healthcare Quality Improvement Patient Safety Healthcare Policy Health Services Management
Timeline
Exam Administrator & Student Support Assistant
Grizzly Testing & Learning Center - Adams State University
2025.01 - 2026.01
Traditions Coordinator
Grizzly Activity Board - Adams State University
2022.11 - 2023.09
Catering Manager
American Legion Post 49
2018.01 - 2022.08
B.S. - Business Administration (Healthcare Administration)
Adams State University
High School Diploma -
Pecos Connections Academy