Keondrea Croute
Houston,TX
Summary
Medical Office Administration professional, with Customer Service Representative, Childcare, Advisor and Direct Care Staff experience; searching for an opportunity to utilize my education and skills with an organization encouraging continued professional growth.
Overview
9
9
years of professional experience
Work History
Texas Works Advisor II
Texas Health and Human Services Commission
06.2022 - Current
- Performs moderately complex (journey-level) eligibility determinations for social services programs
- Work involves reviewing eligibility files, interviewing clients, documenting client information, determining benefits, verifying case data, and explaining program benefits and requirements.
Call Center Agent
Maximus
01.2020 - 06.2022
- Responsible for handling incoming calls from Veterans requesting assistance with medical appointments, scheduling, and diagnostics
- Make sure facilities are compliant with regulations and perform some auditing of records.
Remote Customer Representative
Senture LLC
11.2017 - 01.2020
- Provide inbound and outbound premium customer care call support for the New York State Emergency Rental Assistance Program
- Assist with help desk; database design and management; interactive website design, development, and hosting.
Childcare Worker
Stay and Play Daycare
02.2017 - 04.2020
- Fed and groomed children, introducing children to new, age-appropriate hobbies, and sanitizing all toys and play areas
- Cultivated a safe and loving environment that was conducive to growth and learning for ages group 0-13yrs.
Lead Cashier
Circle K
06.2016 - 04.2018
- Maintained guest service as per company standard as well as efficient expedition of all guest transactions
- Ensured guest satisfaction at the service desk and proper control of all cash and media materials.
RSS1
Pinecrest Supports and Services Center
10.2014 - 06.2016
- Worked for the state of Louisiana supporting individuals with intellectual and developmental disabilities to reach treatment goals and to return to more integrated community living settings
- Supported and specialized in the treatment of people with intellectual and developmental disabilities and complex medical, behavioral, and psychiatric support needs.
Education
Certificate - Medical Office Administration
Remington College
Houston, TX12.2021
Skills
- Customer service
- Front Office procedures
- Vitals
- Database design
- Insurance Verification
- Childcare
- Clerical experience
- Anatomy and Physiology
- Guest services
- Medical office experience
- Auditing
- Help desk
- Medical terminology
- Daycare
- ICD-10
- Microsoft office
- HCPCS Coding
- Cashiering
- Excel
- CPT
- Medical scheduling
- Insurance Billing and Coding
Personal Information
Willing To Relocate: Anywhere in Texas and remote.
Languages
English
Native or Bilingual
Timeline
Texas Works Advisor II
Texas Health and Human Services Commission
06.2022 - Current
Call Center Agent
Maximus
01.2020 - 06.2022
Remote Customer Representative
Senture LLC
11.2017 - 01.2020
Childcare Worker
Stay and Play Daycare
02.2017 - 04.2020
Lead Cashier
Circle K
06.2016 - 04.2018
RSS1
Pinecrest Supports and Services Center
10.2014 - 06.2016
Certificate - Medical Office Administration
Remington College