Christopher Pardo
Buda,TX
Summary
Dedicated State of Texas employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Advisor/Social worker with over 20 years of experience in Public Service. Excellent reputation for resolving problems and improving customer satisfaction. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
21
21
years of professional experience
Work History
Texas Works Advisor II
Texas Health & Human Services Commission
Austin, Texas
05.2007 - Current
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Educated potential participants on available services and processes to engage in program.
- Worked with clients to improve life choices and maximize benefits of programs.
- Interview applicants and recipients by inbound/outbound phone calls in call center environment to obtain financial and personal information to determine eligibility for public assistance (SNAP, TANF, and Children's Medicaid)
- Evaluate data from various electronic and other sources to enter information into computer based eligibility system.
- Compute and authorize benefits based on eligible determination.
- Process work in accordance with State and Federal regulations and established procedures, guidelines, and time frames
Clerk I
Texas Health & Human Services Commission
Austin, Texas
06.2001 - 04.2007
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with clients by phone, email or in-person to provide information, maintaining files, compiling tabulating data, checking documents for accuracy, transporting documents, duplicating documents, and data input into established databases.
- Answers phones for department and triages callers to appropriate staff.
- Schedules meetings and makes room reservations, orders office and meeting supplies for front desk and related staff. Sets up meeting conference rooms and straightens/cleans up following meetings.
- Handled client correspondence and tracked records to foster office efficiency.
- Processed, sorted, and distributed mail correspondence to office employee's
- Other duties as assigned
Education
High School Diploma -
Crockett High School
Austin, TX06.1994
Skills
- Customer Service
- Case Management
- Time Management
- Work independently under minimal supervision
- Able to make decisions in fast paced and deadline oriented environment
- Able to communicate on the telephone and in person in a clear and diplomatic manner
- Able to work with confidential records and files
- Able to work with computer/office equipment such as outlook, word, and windows
- Able to interpret and apply agency, state, and federal rules and regulations policy and procedures
Accomplishments
Partnered with American Red Cross during disasters such as tornadoes, hurricanes, and winter freeze.
Provided essential assistance and resources to homeless communities during holiday seasons.
Served as mentor for newly hired trainee's for 6 months to 1yr
Timeline
Texas Works Advisor II
Texas Health & Human Services Commission
05.2007 - Current
Clerk I
Texas Health & Human Services Commission
06.2001 - 04.2007
High School Diploma -
Crockett High School