Wendy L Villarreal
Mcallen,TX
Summary
Dedicated professional with extensive experience in delivering exceptional customer service and comprehensive policy explanations to clients seeking access to vital public assistance programs, including Medicaid, CHIP, SNAP, and TANF. Proficient in interviewing clients, verifying documentation, and meticulously evaluating submitted materials to ensure compliance and accuracy. Skilled in articulating program benefits and requirements while conducting thorough case reviews and addressing potential fraud cases with diligence. Committed to empowering individuals by facilitating understanding of available resources and effectively navigating complex systems.
Overview
18
18
years of professional experience
Work History
Texas Works Advisor II
Texas Health and Human Service Commission
Alamo, Texas
09.2019 - Current
- Achieved successful eligibility determinations for TANF, SNAP, Medicaid, and MEPD, improving access to vital resources.
- Executed comprehensive client interviews, utilizing both phone and in-person methods to ensure thorough understanding of client needs.
- Analyzed and recorded relevant information to support benefit eligibility determinations.
- Executed verification of case data through collateral calls and available systems.
- Guided applicants through program details, ensuring clarity on benefits and requirements for service access.
- Dedicated 40 hours weekly to project execution and team collaboration.
Texas Works Advisor I
Texas Health and Human Services
Alamo, Texas
08.2018 - 08.2019
- Determine eligibility for TANF, SNAP, Medicaid and/or Medicaid for the elderly and people with disabilities (MEPD)
- Interviewing clients in person and via outbound calls and/or in person
- Documenting information gathered in order to determine eligibility for benefits
- Verifying case data information through collateral calls and systems available
- Explaining programs benefits and requirements to individuals applying for services
- Hours per week: 40hrs
PASRR Coordinator, QID
Border Region Behavioral Health Center
Laredo, TX
04.2017 - 08.2018
- Reviewed and managed LTC online portal alerts page and fax line daily to identify and address any PL1 alerts promptly.
- Conducted thorough PASRR evaluations within established timelines to support effective service delivery.
- Conducted thorough screenings for prospective clients, ensuring alignment with PASRR program eligibility criteria.
- Cultivated relationships with nursing facilities to streamline policy and procedure implementation.
- Coordinated and recorded outcomes of monthly visits and quarterly meetings to ensure effective service management.
- Facilitated communication and engagement with clients and families across Webb, Starr, Jim Hogg, and Zapata counties.
- Guided individuals through the process of transitioning to appropriate alternative placements.
- Coordinated efforts to ensure assigned individuals received vital access to medical, social, and educational resources.
- Provided comprehensive support services to clients with intellectual and developmental disabilities and co-occurring mental health disorders.
- Oversaw service coordination efforts to assess progress and ensure high levels of customer satisfaction.
- Advocated for social welfare initiatives addressing current needs, including housing, food stamps, Medicaid, and other programs to enhance client and caregiver well-being.
- Maintained up-to-date documentation and paperwork to support effective caseload management.
- Assisted with on-call crisis management during 24-hour periods. Supported hospitalization and transportation procedures as required.
- Conducted comprehensive crisis screening assessments and delivered targeted crisis intervention and relapse prevention services in various environments.
- Committed 40 hours per week to enhance operational efficiency and support team initiatives.
Service Coordinator, HCS
Border Region Behavioral Health Center
Laredo, TX
08.2014 - 03.2017
- Provide customer service to people with intellectual disabilities and their families in order to provide case management to assigned individuals in assisting them to gaining access to medical, social, educational and other identified needs
- Assist clients and their families to provide case management to gain access to medical, social, educational, dental needs as well as other identified needs
- Manage caseload by making sure all documents and paperwork are up to date.
- Attend On-Call Crisis during 24 hour period. Conduct Hospitalization procedures as well as Transportation procedures if needed.
- Assist assigned individuals in gaining access to medical, social, educational and other needed services.
- Provide service coordination to monitor services’ effectiveness, progress and satisfaction.
- Make frequent in-person contact with individuals, families and service providers in order to ensure that individual's needs are met as well as to ensure that he/she is free of abuse and neglect.
- Advocate for the assigned individuals to ensure that they become as independent as they can be with services available in the community as well as through services provided by their program providers
- Developing an individual plan of care based on each individuals needs identified in the individual
- Implementation plan and service backup plan for individual to meet desired outcomes
- Transfers and local authority reassignments if individual is not satisfied with services provided by current program provider or individual relocates that requires the supervision of another local authority
- Assisting assigned individuals maintain Medicaid eligibility in order to continue to qualify for waiver and non-waiver services
- Permanency planning for individuals that are 18-21 years old and currently receive residential support services to determine desired outcome to return to family home or continue to receive residential support services based on each individual need
- Inform individual and families of consumers rights and right to complain when not satisfied with services provided by local authority and program provider
- Report abuse, neglect and exploitation to the Department of Family and Protective services
- Entering information to CARE system and review documentation
- Hours per week: 40 hrs
Cashier
Laredo Community College
Laredo, Texas
06.2013 - 07.2014
- Provided customer service to all LCC customers by providing information in regards to tuition costs as well as payment plans available in order to cover tuition.
- Handling of cash deposits/payments, cash receipts and other financial transactions.
- Scanning, coping and faxing documents for recordkeeping purposes.
- Proficient in word processing software such as word, excel, power point and outlook.
- Hours per week: 19
Sales Associate
Macys
Laredo, Texas
05.2011 - 02.2014
- Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
- Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase
- Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
- Maintaining selling floor presentations, and restocking them as needed
- Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties
- Handle all returns courteously and professionally
- Responsible for achieving personal sales goals and Star Reward goals
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores
- Be knowledgeable of and perform sales support functions related to POS procedures
- Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
- Be aware of current promotional events and sales
- Maintain good housekeeping standards
- Adhere to Loss Prevention and inventory control and compliance procedures
- Perform other duties as assigned
- Regular, dependable attendance and punctuality
- Hours per week: 19
Student Employee
Texas A&M International University
Laredo, Texas
08.2008 - 05.2011
- Customer Service Representative
- Providing assistance and information in regards to school parking policies and parking permit information.
- Enforced parking policies by citing vehicles which did not comply with TAMIU's parking permit policies
- Assisted dispatcher and police officers as needed to provide needed information in order to cite or boot vehicles with outstanding citations. As needed by department, performed dispatcher duties; such as receive and respond to emergency and non-emergency calls from public, evaluate and process received information to prioritize calls and dispatch units, maintain status and locations of public personnel, maintained and created automated and/or manual logs of public safety communication activity, access to sensitive data as well as to maintain proper security and confidentiality of information created or encountered in performed assigned duties.
- Scanning, coping and faxing documents for dissemination to Law Enforcement Agencies.
Education
Bachelors of Arts - Psychology, Minor in Sociology
Texas A&M International University
Laredo, TX01-2011
Skills
- Time management
- Critical thinking
- Written communication
- Customer service
- Active listening
- Organizational skills
- Multitasking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Texas Works Advisor II
Texas Health and Human Service Commission
09.2019 - Current
Texas Works Advisor I
Texas Health and Human Services
08.2018 - 08.2019
PASRR Coordinator, QID
Border Region Behavioral Health Center
04.2017 - 08.2018
Service Coordinator, HCS
Border Region Behavioral Health Center
08.2014 - 03.2017
Cashier
Laredo Community College
06.2013 - 07.2014
Sales Associate
Macys
05.2011 - 02.2014
Student Employee
Texas A&M International University
08.2008 - 05.2011
Bachelors of Arts - Psychology, Minor in Sociology
Texas A&M International University