Trystun Burton
Houston,TX
Summary
- Customer Service Representative with over 6 years of experience in telephone customer service, tech support, data entry, sales and customer care.
- Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
- Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
- Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
8
8
years of professional experience
Work History
Texas Works Advisor II
Texas Health and Human Services Commission
02.2023 - Current
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system
- Compute and authorize benefits based on eligibility determination
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes
Healthcare Customer Service Representative
IntegraNet Health
11.2020 - 01.2023
- Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Members and Provider calls related to inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation and the status of authorizations for medical care
Scheduler
Central Care
09.2018 - 11.2020
- Scheduling, rescheduling, and canceling patient appointments as required
- Answering patients questions regarding basic medical tests and procedures
- Providing instructions to patients to ensure that they are prepared for examinations and procedures
- Confirming patient appointments
Sales Representative
Reliant Energy
09.2016 - 08.2018
- Advising clients on how to use their energy supplies more efficiently and cut unnecessary costs by implementing updated energy systems and researching current energy trends
Education
High school diploma -
Langham Creek High School
Katy, TX06.2016
Skills
- Supervising Experience
- Typing
- Data entry
- Medical records
- Appointment setting
- Accuracy
- Sales
- Analysis skills
- Phone etiquette
- Customer support
- Communication skills
- Customer service
- Computer Skills
Personal Information
Authorized To Work: US
Timeline
Texas Works Advisor II
Texas Health and Human Services Commission
02.2023 - Current
Healthcare Customer Service Representative
IntegraNet Health
11.2020 - 01.2023
Scheduler
Central Care
09.2018 - 11.2020
Sales Representative
Reliant Energy
09.2016 - 08.2018
High school diploma -
Langham Creek High School
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