Keoni Ortiz
Honolulu,HI
Summary
Aloha!
My name is Keoni and I consider myself to be a proactive and goal-oriented professional with excellent time management and problem-solving skills. Im known for my reliability, adaptability, and a swift capacity to learn and apply new skills. As an individual I contribute a strong work ethic, and thrive in a team setting. I take a collaborative approach amongst my peers when problem solving and resolving conflict. I seek to provide the best support to both my colleagues and superiors. Your consideration is appreciated.
Mahalo!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor Halekulani
Allied Universal Security Services
Honolulu, HI
09.2025 - Current
- Conducted regular patrols to identify potential hazards or security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded promptly to incidents, minimizing disruption and ensuring guest safety.
- Reviewed surveillance footage to assist in incident investigations and reporting.
- Developed and maintained positive relationships with guests, enhancing overall security experience.
- Reduced security incidents by maintaining a visible presence and communicating with guests and staff.
- Safeguarded hotel assets by regularly inspecting property perimeters, parking lots, and public areas for signs of trespass or damage.
- Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances.
- Cultivated positive relationships with hotel staff through regular communication, fostering an atmosphere of teamwork in ensuring guest safety.
- Provided exceptional customer service to guests while maintaining a vigilant watch for potential security risks.
- Trained new security officers on best practices and protocols, contributing to increased team effectiveness.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Behavioral Health Case Manager
HHHRC- Hawaii Health and Harm Reduction Center
Honolulu, HI
09.2021 - 08.2025
- Connected patients to community resources, increasing support networks and promoting overall wellbeing.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
- Developed strong relationships with local service providers, public defenders, and probation officers while fostering collaboration that benefited clients'' overall progress toward recovery goals.
- Attended court proceedings and probation meetings with participants receiving case management services.
- Connected patients with rehabilitation, housing, and legal resources that are vital in the transition out of homelessness.
- Coordinated care plans for clients, ensuring access to comprehensive behavioral health services.
- Conducted assessments to identify client needs and develop tailored intervention strategies.
Security Officer
KT Protection Agency
Honolulu, HI
05.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Examined doors, windows and gates to verify security.
- Monitored overnight construction workers and unlocked doors as necessary for workers to safely enter and exit the premises.
Target Security Specialist
Target
Honolulu, HI
08.2019 - 08.2021
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Facilitated knowledge sharing sessions among security team members, fostering culture of continuous learning and improvement.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere, as well as answered guest questions regarding safety and direction. Any other guest concerns were also addressed while making safety top priority.
Education
Associate of Arts - Liberal Arts And Sciences
Kapiolani Community College
Honolulu, HIHigh School Diploma -
James B. Castle High School
Kaneohe, HISkills
- Team oriented
- Adaptable and eager to learn
- Verbal and written communication
- Conflict de-escalation
- Understanding mental health disorders
- CCTV monitoring
- Access control
- Alarm systems
- Friendly, positive attitude
- Welcoming guests
- Greeting guests
Certification
- CPR Certified
- CPI Blue Card
- State Of Hawaii Valid Guard License
Timeline
Security Shift Supervisor Halekulani
Allied Universal Security Services
09.2025 - Current
Security Officer
KT Protection Agency
05.2023 - 11.2023
Behavioral Health Case Manager
HHHRC- Hawaii Health and Harm Reduction Center
09.2021 - 08.2025
Target Security Specialist
Target
08.2019 - 08.2021
High School Diploma -
James B. Castle High School
Associate of Arts - Liberal Arts And Sciences
Kapiolani Community College