Keonna Daniels
Lakeland,FL
Summary
Reliable delivery professional with proven skills in safe driving and route management. Committed to delivering exceptional customer service and adapting to changing conditions for timely mail and package distribution.
Developed strong communication and time management skills in fast-paced environment, ensuring timely and accurate task completion. Excelled in route planning and customer interaction, prioritizing efficiency and customer satisfaction. Seeking to transition into new field, leveraging these transferable skills to contribute effectively and drive results.
Overview
3
3
years of professional experience
2
2
Certification
Work History
City Letter Carrier
United States Postal Service, USPS
Lakeland, FL
03.2025 - Current
- Delivered mail efficiently and accurately along designated routes.
- Sorted and organized mail for timely distribution to customers.
- Operated postal vehicles while adhering to safety regulations and traffic laws.
- Assisted customers with inquiries, ensuring excellent service and support.
- Managed packages and special deliveries, coordinating with team members for effective handling.
- Maintained accurate records of deliveries and undelivered items for operational efficiency.
- Adapted quickly to changing weather conditions, ensuring consistent delivery performance.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Planned and cased mail in sequence of delivery for designated route.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
CDL A OTR Driver
Covenant Transport
Chattanooga, TN
06.2023 - 01.2025
- Operated Class A commercial vehicle across long-haul routes, ensuring timely deliveries and adherence to regulations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance with DOT standards.
- Managed route planning to optimize fuel efficiency and reduce travel time while adhering to delivery schedules.
- Assisted in training new drivers on safe driving practices and company policies to enhance team performance.
- Maintained accurate logbooks documenting hours of service, mileage, and vehicle maintenance for regulatory compliance.
- Collaborated with dispatchers to coordinate load assignments and address any logistical challenges during transport.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected load security and checked for damages.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Dropped and hooked trailers and changed configuration of equipment.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Reduced delivery times by consistently planning optimal routes using GPS and road maps.
Education
High School Diploma -
Penn Foster
Lakeland, FLSkills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Efficient delivery
- Delivery speed
- Handheld device operation
- Mail delivery
- Postal regulations
- Accountability
- Vehicle loading
- Load management
- Parcel delivery
- Route management
Certification
BloodBorne Pathogens Safety
HIPPA Awareness Training
Timeline
City Letter Carrier
United States Postal Service, USPS
03.2025 - Current
CDL A OTR Driver
Covenant Transport
06.2023 - 01.2025
High School Diploma -
Penn Foster