KEONNA QUARLES
Seasoned Administrative Clerk
Kent,WA
Summary
Earnest individual with experience in Human Services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Housing Specialist
Renton Housing Authority
Renton, WA
06.2022 - Current
- Interviewed clients and family members to obtain key information for case planning and management.
- Attended over 70 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
Fleet Coordinator
Fox Rent a Car
Tukwila, WA
05.2021 - 12.2021
- Coordinate transfer of cars needing repair/maintenance to respective vendor/facility
- Maintain accurate status of rental fleet, including repair orders, purchase orders, recoveries and tracking
- Assist with all aspects of the cycle of the vehicles arrival to maintenance to turning back at the end of the cycle
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Front Office Manager
Threlkeld & Co Insurance Agency
Tyler, TX
07.2020 - 11.2020
- Customer account lookup in AMS360
- Policy number entry per request in IPFS
- Triaging all incoming calls to the correct person or department
- Daily mass email to sales and upper management regarding customer account status
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
City Clerk
Select Staff
Tyler, TX
07.2019 - 10.2019
- Issue special event and metal detecting permits
- Receive payments for events
- Code and process vendor invoices
- Performed routine data entry or document management
- Took meeting notes to compose detailed summaries
- Produced and distributed invoices and financial documents
Information Systems Administrative Officer
Mercy Ships
Lindale, TX
08.2018 - 03.2019
- Creating purchase orders from help desk tickets in Jira
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Managed relational database to store information for reference, reporting and analysis.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Facility & Medical Equipment Support Specialist
LifeNet Health Northwest
Renton, WA
10.2014 - 10.2017
- Responsible for equipment for five locations; Renton/Kent/Spokane, WA, Billings/Missoula, MT
- Responded to all related helpdesk tickets in a timely manner
- Schedule services with vendors/Code and process equipment invoices
- Data entry & scan paperwork to electronic files
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained detailed records of test results by entering data and machine information into computer.
Education
Bachelor of Science - Human Services
Walden University
Minneapolis, MN 01.2023 - 01.2025
Skills
Affordable housing
undefinedTimeline
Bachelor of Science - Human Services
Walden University
01.2023 - 01.2025
Housing Specialist
Renton Housing Authority
06.2022 - Current
Fleet Coordinator
Fox Rent a Car
05.2021 - 12.2021
Front Office Manager
Threlkeld & Co Insurance Agency
07.2020 - 11.2020
City Clerk
Select Staff
07.2019 - 10.2019
Information Systems Administrative Officer
Mercy Ships
08.2018 - 03.2019
Facility & Medical Equipment Support Specialist
LifeNet Health Northwest
10.2014 - 10.2017
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