Keonna Quarles
Austin,TX
Summary
Seasoned professional with over 20 years of diverse experience in client services, case management, and operational support seeking a Supervisory role. Skilled in caseload management, data management, and resource allocation with a proven record of enhancing client satisfaction. Proficient in Microsoft Office. Aiming to leverage expertise in fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Resident Support Services
Catholic Community Services
Kent, WA
03.2025 - 05.2026
- Front desk position at Thea Bowman Apartments.
- Observe and reporting then documenting in ShiftNotes.
- Locking & unlocking resident’s doors, laundry and community room doors.
- Conflict resolution including calling police or medics as needed.
- Assisting in residents or guests who have overdosed.
- Completing incident reports as needed when emergency personnel are called to the scene.
SSVF Case Manager
YWCA
Renton, WA
02.2025 - 05.2026
- Work closely with homeless and formally homeless Veterans and their families.
- Assist with obtaining and retaining permanent affordable housing.
- Building relationships with property managers and other social services providers.
- Connecting families with supportive services to help ensure success in permanent housing.
- Respond to crisis situations which could result in loss of permanent housing if not resolved.
- Maintain regular contact with clients to assist in any needs around housing or mental health.
- Landlord liaison; maintain contact with landlords to get current ledgers and pay clients monthly rent.
- Manage client case notes.
- Outreach building new relationships and maintaining current relations with various vendors.
Case Manager (Remote)
Lutheran Community Services NW
SeaTac, WA
03.2023 - 12.2024
- Conducted outreach to effectively publicize health and social service programs, enhancing community awareness and engagement.
- Assisted individuals in assessing and identifying personal social and health barriers, facilitating access to necessary resources.
- Collaborated with businesses to extend the reach of community service offerings, ensuring broader program utilization.
Shelter Staff
Reclaim Shelter
Snoqualmie, WA
07.2023 - 11.2023
- Overnight shift: Cleaning bathrooms, kitchen, doing laundry, preparing breakfast as needed.
- Shift notes on residents.
- Crisis management.
HVC Housing Specialist
Renton Housing Authority
Renton, WA
04.2022 - 03.2023
- Managed a caseload of over 300 clients, maintaining organized records and efficient service delivery in Yardi Voyager.
- Streamlined the issuance process for housing vouchers, enhancing the speed of resource allocation to clients in need.
- Ensured families received timely access to housing assistance, contributing to their stability and well-being.
Fleet Coordinator
Fox Rent A Car
Tukwila, WA
05.2021 - 12.2021
- Maintained accurate records of rental fleet status, including tracking repair orders, purchase orders, recoveries, and vehicle performance metrics.
- Coordinated transfers of vehicles to vendors for scheduled repairs and maintenance, ensuring operational efficiency.
- Assisted in the management of vehicle lifecycle, overseeing maintenance processes and facilitating successful vehicle turnover.
Office Manager
Threlkeld Insurance
Tyler, TX
07.2020 - 11.2020
- Managed customer account queries using AMS360, providing efficient retrieval of essential information.
- Processed policy number input in IPFS, enhancing the efficiency of data management operations.
City Clerk
Select Staff
Tyler, TX
07.2019 - 10.2019
- Processed payments and issued event permits, maintaining adherence to relevant regulations.
- Coded and processed vendor invoices, guaranteeing payment punctuality and precision.
Information Systems Administrative Officer
Mercy Ships
Lindale, TX
08.2018 - 03.2019
- Processed Jira tickets to improve procurement processes and workflow efficiency.
- Managed the ordering of office and shipping supplies to ensure timely availability.
Facility & Medical Equipment Support Specialist
LifeNet Health Northwest
Renton, WA
10.2014 - 10.2017
- Managed equipment logistics, optimizing data entry by transitioning from paperwork to electronic files.
- Coordinated scheduling of vendor services and processed equipment invoices, ensuring billing accuracy.
- Provided prompt responses to Help Desk tickets, facilitating swift issue resolution.
Education
Some College (No Degree) - Human Services
Walden University
Minneapolis, MNSkills
- AMS360 and IPFS
- Jira and Microsoft Outlook
- Google Workspace and QuickBooks
- Mail merge and DocuSign
- SAP and coordinated entry
- De-escalation techniques
- Comfort enhancement strategies
- Program promotion and awareness
- Barrier assessment and goal setting
- Caseload management
- Housing resource allocation
- Yardi Voyager proficiency
- Fleet status tracking
- Vehicle maintenance coordination
- Lifecycle management of assets
- Client service excellence
- Community health initiatives
- Effective communication skills
- Strategic resource distribution
- Proactive problem solving
- Detail-oriented task management
- Cross-functional team collaboration
- Crisis management skills
- Process documentation expertise
- Data-driven decision making
- Empathetic client interactions
- Mandated reporting
- Regulatory compliance and reporting
Timeline
Resident Support Services
Catholic Community Services
03.2025 - 05.2026
SSVF Case Manager
YWCA
02.2025 - 05.2026
Shelter Staff
Reclaim Shelter
07.2023 - 11.2023
Case Manager (Remote)
Lutheran Community Services NW
03.2023 - 12.2024
HVC Housing Specialist
Renton Housing Authority
04.2022 - 03.2023
Fleet Coordinator
Fox Rent A Car
05.2021 - 12.2021
Office Manager
Threlkeld Insurance
07.2020 - 11.2020
City Clerk
Select Staff
07.2019 - 10.2019
Information Systems Administrative Officer
Mercy Ships
08.2018 - 03.2019
Facility & Medical Equipment Support Specialist
LifeNet Health Northwest
10.2014 - 10.2017
Some College (No Degree) - Human Services
Walden University