Keonna Simon
Camden,SC
Summary
Dynamic individual with experience in behavioral support, customer service, team leadership, and college admissions. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Admissions Representative
South University
Remote, USA
06.2025 - Current
- Reviewed admissions applications to check students' eligibility for acceptance.
- Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
- Facilitated financial aid workshops, simplifying application process for prospective students.
- Enhanced the college''s reputation by maintaining strong relationships with high schools, guidance counselors, and community organizations.
Registered Behavior Technician (RBT)
Positive Behavior Supports
12.2024 - 04.2025
- Delivered one-on-one Applied Behavior Analysis (ABA) therapy to individuals with autism and developmental disabilities.
- Implemented behavior intervention plans (BIPs) designed by Board Certified Behavior Analysts (BCBAs).
- Collected and recorded data on client behavior, skill acquisition, and treatment progress.
- Assisted in the development of individualized treatment plans and modified strategies based on ongoing data analysis.
- Maintained a high level of professionalism and confidentiality in accordance with HIPAA guidelines.
Admissions Counselor
Southern New Hampshire University
Remote, SC
11.2021 - 11.2024
- Provide guidance and support to prospective students throughout the application process.
- Develop and maintain relationships with prospective students.
- Manage a caseload of 100-120 students, providing personalized guidance throughout the admissions cycle.
- Stay up-to-date with trends in higher education admissions and emerging digital tools for remote counseling.
- Met and exceeded established KPIs.
Direct Support Professional
Disabilities and Special Needs Board - Scott Center
Hartsville, SC
06.2019 - 02.2022
- Facilitated group activities and skill acquisitions with adults with disabilities and special needs in a day program setting.
- Worked in a group home setting, providing 24-hour care to individuals with intellectual disabilities and physical impairments.
- Helped clients with daily living tasks including bathing, dressing, grooming, and meal planning.
- Supported clients with behavioral challenges by implementing strategies based on individualized care plans.
- Ensured a safe living environment.
- Acted as a liaison between clients and their families.
- Assisted with transportation to appointments, community outings, and other activities.
- Facilitated skill-building sessions.
Direct Support Professional
Chesco Services
Camden, SC
12.2017 - 10.2020
- Worked in a group home setting, providing 24-hour care to individuals with intellectual disabilities and physical impairments.
- Helped clients with daily living tasks including bathing, dressing, grooming, and meal planning.
- Supported clients with behavioral challenges by implementing strategies based on individualized care plans.
- Ensured a safe living environment.
- Acted as a liaison between clients and their families.
- Assisted with transportation to appointments, community outings, and other activities.
- Facilitated skill-building sessions.
Co-Manager
Cookout Restaurant
Sumter, SC
10.2015 - 07.2017
- Supervised a team of 10-15 employees.
- Assisted the General Manager with inventory control, including ordering supplies, managing stock, and minimizing waste.
- Handled customer complaints and concerns in a professional manner.
- Maintained high standards of cleanliness and food safety.
- Trained, mentored, and provided ongoing support to staff, improving team performance and productivity.
- Managed cash register operations, including cash handling, balancing drawers, and generating daily financial reports.
- Assisted with optimizing labor costs while ensuring adequate coverage during peak hours.
Customer Service Representative
Verizon Wireless
Elgin, SC
04.2015 - 10.2015
- Provide exceptional customer service by assisting customers in an efficient and friendly manner.
- Responded to inquiries related to billing, account management, product information, and technical support for mobile devices and services.
- Resolved customer concerns efficiently, utilizing troubleshooting skills for wireless services, network connectivity, and device functionality issues.
- Promote Verizon Wireless products, services, and accessories to enhance the customer experience and meet sales targets.
- Guided customers through the process of setting up new devices, transferring data, and explaining device features to ensure a seamless user experience.
- Process customer transactions using CRM systems and ensure accurate account updates and billing adjustments.
- Maintain up-to-date knowledge of new products, plans, and promotions to provide customers with the most relevant options.
- Collaborate with team members to resolve complex customer issues and enhance overall service delivery.
Assistant Manager
Zaxby's Restaurant
Camden, SC
09.2009 - 04.2015
- Promoted to Shift Manager and then to Assistant Manager
- Supervised a team of 8-10 employees, ensuring smooth daily operations and optimal staffing levels to meet customer demand.
- Assisted the General Manager with inventory control, including ordering supplies, managing stock, and minimizing waste.
- Handled customer complaints and concerns in a professional manner, ensuring timely resolution to maintain customer satisfaction.
- Maintained high standards of cleanliness and food safety in compliance with local health regulations and company policies.
- Trained, mentored, and provided ongoing support to staff, improving team performance.
- Managed cash register operations, including cash handling, balancing drawers, and generating daily financial reports.
- Helped drive sales by upselling menu items.
Education
Master’s - Human Resources Management
Southern New Hampshire University
10-2024
Skills
- Excellent interpersonal skills
- Leadership qualities
- Academic advice and counseling
- Ethics and integrity
Timeline
Admissions Representative
South University
06.2025 - Current
Registered Behavior Technician (RBT)
Positive Behavior Supports
12.2024 - 04.2025
Admissions Counselor
Southern New Hampshire University
11.2021 - 11.2024
Direct Support Professional
Disabilities and Special Needs Board - Scott Center
06.2019 - 02.2022
Direct Support Professional
Chesco Services
12.2017 - 10.2020
Co-Manager
Cookout Restaurant
10.2015 - 07.2017
Customer Service Representative
Verizon Wireless
04.2015 - 10.2015
Assistant Manager
Zaxby's Restaurant
09.2009 - 04.2015
Master’s - Human Resources Management
Southern New Hampshire University