Keosha Johnson
Sandy Springs,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Care Coordinator
UnitedHealth Group
Atlanta, GA
01.2021 - 12.2022
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Used company software and databases to maintain records of services performed and patient conditions.
- Completed over30 resident assessments in accordance with current regulations and guidelines.
- Supported patient care excellence via planning and interpretation of programs.
Collections Specialist
First Investors Financial Services Inc.
Marietta, GA
02.2018 - 11.2020
- Maintained over 100 high volume of calls daily and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
Ticketing Agent
Delta Air Lines, Inc
Hapeville, GA
02.2013 - 01.2018
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Directed passengers to correct airport terminal locations.
Education
BBA - Business Administration And Management
Ashworth College
Norcross, GA05.2025
Skills
- Multidisciplinary Team Collaboration
- Team Leadership
- Conflict Resolution
- Monitoring Tools
- Inbound and Outbound Calling
- Report preparation
- Complaint resolution
- Information assistance
- Check-in procedures
- Basic computer skills
- Telephone etiquette
- Excellent written and oral communication
Solving Mysteries, Reading and Puzzles
I love mysteries because it stimulates my imagination. We live in a world where we try to come up with an explanation for almost everything, so topics that defy my basic reasoning can quickly catch my attention, pique my curiosity, and activate my imagination. Many unsolved mysteries may contain important insights into a specific area of study. Such mysteries requires a creative mind, as well as critical insights. When I developed the love of reading, I started to enhance my vocabulary greatly. Reading any type of book that would interest me. To me, puzzles are symbolic to life. I always tell people that life is like a huge jigsaw puzzle... There is a big picture (which we really can't see) and there are all of these little pieces of our lives that we try to connect with. Sometimes I meet people and wonder why we met them and at some point, you see that this person connected you to this other person that connected you to this job/business or relationship that connected you to this other person, that connected you to your husband/wife/kids, that connect you to... Life is all about connecting henceforth the reason I love puzzles.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Career advancementPaid time offTeam Building / Company Retreats4-day work weekPaid sick leave401k matchWork from home optionFlexible work hoursTimeline
Care Coordinator
UnitedHealth Group
01.2021 - 12.2022
Collections Specialist
First Investors Financial Services Inc.
02.2018 - 11.2020
Ticketing Agent
Delta Air Lines, Inc
02.2013 - 01.2018
BBA - Business Administration And Management
Ashworth College
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