Keosha Steward
Ocala,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Medical Reimbursement Technician
Activus Connect
Remote
09.2023 - 02.2026
- Collaborated with healthcare providers to resolve billing discrepancies and facilitate timely payments.
- Analyzed patient accounts to ensure accurate reimbursement for services rendered.
- Resolved complex issues related to claim submissions, working closely with insurance representatives to achieve prompt resolutions.
- Negotiated favorable payment terms with insurance companies, maximizing the provider''s income potential.
- Assisted patients in understanding their benefits, coverage limitations, and out-of-pocket expenses, improving patient satisfaction levels.
- Processed billing calls and answered questions from patients and third-party carriers.
Patient Service Representative
Spectraforce Technologies Inc.
Remote
10.2021 - 09.2023
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Managed over 50+ customer calls per day.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Utilized technology and specialized software to maximize productivity.
- Documented and managed patient information in computer system.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Referral Coordinator
Florida Sleep Solutions
Ocala, FL
01.2020 - 03.2021
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Managed daily patient referrals daily through multi-line telephone system.
- Verified documents and associated records to catch and resolve discrepancies.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
Education
Associate of Science - Health Services Administration
Ultimate Medical Academy
Clearwater, FL, United States07.2019
High School Diploma -
Westport High School
Ocala, FL, United States06.2010
Skills
- Management
- Complaint resolution
- Active listening skills
- Scheduling
- Dedication
- Promotional support
- Typing 45 wpm
- Time management
- Call center experience
- Account management
- Multitasking and organization
Timeline
Medical Reimbursement Technician
Activus Connect
09.2023 - 02.2026
Patient Service Representative
Spectraforce Technologies Inc.
10.2021 - 09.2023
Referral Coordinator
Florida Sleep Solutions
01.2020 - 03.2021
Associate of Science - Health Services Administration
Ultimate Medical Academy
High School Diploma -
Westport High School