ROSE WILBURN
Winter Haven,FL
Summary
Directed administrative and program support functions, leveraging 20+ years of federal and state experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Reimbursement Technician
Department of Veterans Affairs
Orlando, FL
07.2023 - Current
- Supervisor: Available upon request
- - Analyzed medical claims data for accuracy, completeness, and compliance with federal policies.
- - Maintained electronic records and prepared reports for management review.
- - Coordinated with internal departments and external providers to resolve discrepancies.
- - Developed training materials and instructed new staff on reimbursement procedures and systems.
- - Expedited claim processing and ensured adherence to regulatory requirements.
- Full-Time, 40 hrs/week
Revenue Specialist III
State of Florida Department of Revenue
FL
09.2021 - 07.2023
- Supervisor: Available upon request
- - Reviewed and analyzed legal and financial documents for case accuracy and compliance.
- - Managed electronic case records and maintained database integrity.
- - Handled escalated inquiries, resolved complex issues, and coordinated with stakeholders.
- - Prepared reports and case summaries for management decision-making.
- - Ensured timely updates of case information and compliance with agency procedures.
- Full-Time, 40 hrs/week
Economic Self-Sufficiency Specialist I
Department of Children and Families
FL
03.2019 - 03.2021
- Supervisor: Available upon request
- - Conducted eligibility determinations for public assistance programs using electronic systems.
- - Maintained detailed case files and documentation in compliance with federal/state policies.
- - Prepared reports, calculated grant amounts, and authorized benefits.
- - Managed high-volume caseloads while meeting strict deadlines and quality standards.
- - Identified discrepancies or potential fraud and took appropriate action.
- Full-Time, 40 hrs/week
Human Resource Manager
TrueCore Behavioral Solutions
Bartow, FL
01.2016 - 12.2018
- Supervisor: Available upon request
- - Led HR operations including recruitment, onboarding, payroll, and personnel record management.
- - Developed and implemented employee training programs to improve performance and compliance.
- - Conducted internal investigations and addressed employee relations issues.
- - Maintained confidential personnel files and ensured adherence to regulations.
- - Prepared HR reports for management review and operational decision-making.
- Full-Time, 40 hrs/week
Additional Federal Experience
VA GS-5/6/7
Orlando & Detroit, FL & MI
01.2008 - 01.2014
- - Office Manager, Program Support Assistant, Librarian Technician, Medical Support Assistant.
- - Managed scheduling, records, correspondence, and administrative workflow.
- - Coordinated communication between departments and supported leadership decisions.
- - Maintained confidentiality and compliance with federal policies.
- - Prepared reports, organized files, and assisted in program management tasks.
Education
Associate of Science in Business - Marketing
Baker College
Clinton Township, MISkills
- Program & Administrative Support
- Records Management
- Data Analysis & Reporting
- Scheduling & Calendar Management
- Correspondence & Document Preparation
- Customer Service & Stakeholder Communication
- Process Improvement
- Microsoft Office Suite
- HIPAA & Confidentiality Compliance
Certification
- Notary Public (Active through 2025-07)
- CPR/AED Certified
- HIPAA / OSHA Training
- Supervisor Leadership Training
- (2024)
- Payroll & Purchase Card Training
HONORS & AWARDS
Employee of the Month – Department of Veterans Affairs (Customer Service)
Timeline
Medical Reimbursement Technician
Department of Veterans Affairs
07.2023 - Current
Revenue Specialist III
State of Florida Department of Revenue
09.2021 - 07.2023
Economic Self-Sufficiency Specialist I
Department of Children and Families
03.2019 - 03.2021
Human Resource Manager
TrueCore Behavioral Solutions
01.2016 - 12.2018
Additional Federal Experience
VA GS-5/6/7
01.2008 - 01.2014
Associate of Science in Business - Marketing
Baker College